Download speed 30mbps but upload only .11mbps... please help!

[TheNewman]

I just moved into a new city and ordered Charter Communications cable internet. I signed up for their 30mbps package and it was installed today. I verified that the connection was working before the tech left but after I was surfing around a bit, I realized the speeds were quite slow. I have run a couple of different speed tests online all showing download speeds of 30mbps and above but upload speeds are .5mbps and below.

The modem is a Surfboard SB6121 and is hooked to my computer via cat 6 cable. I won't have a wireless router until Tuesday so it is hooked up directly from modem to computer. I don't believe it could be a hardware issue with my computer or cables as I had wonderful upload and download speeds at my last house, but I could be wrong. The only thing that has changed is my location and the service provider.

I have no idea what to do. Any and all advice is appreciated... Thanks in advance!

 

[noidea_77]

Is it the Charter Internet® Plus? That says 30mbps download and 4mbps upload. .5mbps would indeed be a bit slow. It could be a quality of service setting in the modem, if it is configured for digital tv or voice over ip.

 

[ficler1977]

When I got my internet set up by my provider they said(after my phone call as I was concerned like You now) the speed will be variable for the first week(max 2 weeks) first I had 15mb, next day... 3(!), 5, 4, 10, and then it was only increasing.