Hi and thanks in advance,
We have a Lenovo ideapad 320 on our network which is unable to download more than 1-2 Mbps via wifi. Brief overview:
Computer Specs:
Troubleshooting so far:
Strangely enough, Zoom also seems able to connect to calls without an issue, even while speed checks are reporting download speeds at under 1Mbps.
While network download speed appears throttled, resource manager says the computer is only using 1-5% of networking resources even though the PC is acting as though there is no network resources left. I also verified that metered connection is off, and for good measure I tried toggling airplane mode.
I also checked to see if my network has a QoS priority rule that would be giving Zoom more access than other applications, but it does not.
I'm out of ideas. If you got this far, thanks for your help.
We have a Lenovo ideapad 320 on our network which is unable to download more than 1-2 Mbps via wifi. Brief overview:
- connection is fine when on ethernet
- changing networks or wireless receivers has made no difference
- problem arose sometime in the last few months, but I don't know exactly when
- no other device on tested networks is getting slow download speeds
- latency & upload speeds are unaffected
Computer Specs:
- Windows 10 Home 64-bit 10.0, Build 19042
- Lenovo model 80XL
- Intel(R) Core i7-7500U CPU @2.7Ghz (4 CPUs), ~2.9Ghz
- 8192MB RAM
- Wireless adapter: Inter(R) Dual Band Wireless-AC 3165 (driver 19.51.31.1)
- I was unable to determine make/model of power supply and motherboard
- Netgear R6250
- Firmware version V1.0.4.38_10.1.30
- 9 devices on network, this is the only one with any connectivity issues
- Comcast is the ISP
- 10 ping
- 27-30 Mbps down
- 1-2 Mbps up
Troubleshooting so far:
- Ran Windows networking troubleshooter, which came back with no flagged issues
- Shut down as many background processes as I could find, testing the connection after shutting each down
- Plugged in and updated drivers for 2 external wireless receivers via USB -- these receivers both work on other computers in the house but made no difference on this laptop
- During this process, I also tried shutting down all network devices other than the one being actively used for the built-in wifi receiver as well as the two external receivers
- Tried multiple speedtests in multiple browsers, each with other browsers shut down, and saw no significant variations
- Moved to multiple rooms to test signal strength and saw no significant difference, even when right next to the wireless router
- Reset both router and modem, then repeated occasionally during troubleshooting
- Did a full system scan with Malwarebytes and found 0 results for possible malware
- Unchecked "Allow the computer to turn off this device to save power" under the wireless adapter's power management settings
- Tried multiple networks (two via this router, one via phone hotspot).
- One wifi channel is 2.4 Ghz with WPA2-personal security type
- One wifi channel is 5 Ghz with WA2-personal security type
- A separate wifi network was via cell phone hot spot
- Tried turning off windows firewall (turned it back on when it had no impact)
- Reset the computer at various points throughout this troubleshooting process, which has taken place over several days
Strangely enough, Zoom also seems able to connect to calls without an issue, even while speed checks are reporting download speeds at under 1Mbps.
While network download speed appears throttled, resource manager says the computer is only using 1-5% of networking resources even though the PC is acting as though there is no network resources left. I also verified that metered connection is off, and for good measure I tried toggling airplane mode.
I also checked to see if my network has a QoS priority rule that would be giving Zoom more access than other applications, but it does not.
I'm out of ideas. If you got this far, thanks for your help.