Hi all, this is coming from the past two days where I've had internet issues. A little background on the situation:
I recently moved, and purchased internet service from my local provider yesterday. However, My bedroom is in the basement and the nearest wall jack for a cable was upstairs, so that's where I hooked up the Modem(motorola modem provided by the company) and Router(Linksys N600) for WiFi. Unfortunately, the signal doesn't reach very well to my computer. I was getting about 1.5mbps down from the basement. I moved my computer up into the room with the router in it temporarily and tried both wired and wireless in that room. 10 mbps down, what I'm paying for. So, I determined that it was the range issue there.
Come to discover that we actually have a cable run from the cable box through the garage and into the basement in my room. However, it's connected to a splitter that runs to a TV in the basement, a TV in the kitchen, and my modem. This worked perfectly once I got it plugged in via ethernet cable, back to 10mbps, low ping. Tried wireless, download went back down to around 4 mbps, still a relatively low ping. This is a non-issue. I could care less about wireless, so I removed the router and plugged my modem directly into my computer. This worked for... 3, 4 hours? I was playing a game and suddenly noticed I had 300 ping, which was persistent for about the next two hours. I ran a speed test, and my speeds were down to 1.5 mbp/s or so, with a 320 or so ping.
I got on my provider's website and contacted live service, and they had me remove the cable splitter and plug the cable directly into my router. same problem. then they had me remove the router as well, so it's a cable straight from my cable box into my modem into my computer. I also cleared browser history/cache/cookies/etc., ran a netsh command(the tech gave me the command to put into the box, i can't remember it exactly), and rebooted my computer. This slightly improved my issue, my download speeds now start out in the test at around 1.5 and slowly climb to 10, whereas normally it goes straight to 10 and remains there for the whole mbps down test. My web browsing feels a lot faster now, but the ping is still ridiculously high. I've run out of ideas, google hasn't helped me so far, and I'm not sure what to do. Can anyone shed some light on my problem and what I might need to do to fix it short of paying my cable company to come look at it?
EDIT: Just for clarity, there are no programs using my internet other than chrome in my Resource Monitor. I'm nowhere near my data cap, I'm paying for 10mbp/s.
also, here is a tracert to dslreports.com:
I recently moved, and purchased internet service from my local provider yesterday. However, My bedroom is in the basement and the nearest wall jack for a cable was upstairs, so that's where I hooked up the Modem(motorola modem provided by the company) and Router(Linksys N600) for WiFi. Unfortunately, the signal doesn't reach very well to my computer. I was getting about 1.5mbps down from the basement. I moved my computer up into the room with the router in it temporarily and tried both wired and wireless in that room. 10 mbps down, what I'm paying for. So, I determined that it was the range issue there.
Come to discover that we actually have a cable run from the cable box through the garage and into the basement in my room. However, it's connected to a splitter that runs to a TV in the basement, a TV in the kitchen, and my modem. This worked perfectly once I got it plugged in via ethernet cable, back to 10mbps, low ping. Tried wireless, download went back down to around 4 mbps, still a relatively low ping. This is a non-issue. I could care less about wireless, so I removed the router and plugged my modem directly into my computer. This worked for... 3, 4 hours? I was playing a game and suddenly noticed I had 300 ping, which was persistent for about the next two hours. I ran a speed test, and my speeds were down to 1.5 mbp/s or so, with a 320 or so ping.
I got on my provider's website and contacted live service, and they had me remove the cable splitter and plug the cable directly into my router. same problem. then they had me remove the router as well, so it's a cable straight from my cable box into my modem into my computer. I also cleared browser history/cache/cookies/etc., ran a netsh command(the tech gave me the command to put into the box, i can't remember it exactly), and rebooted my computer. This slightly improved my issue, my download speeds now start out in the test at around 1.5 and slowly climb to 10, whereas normally it goes straight to 10 and remains there for the whole mbps down test. My web browsing feels a lot faster now, but the ping is still ridiculously high. I've run out of ideas, google hasn't helped me so far, and I'm not sure what to do. Can anyone shed some light on my problem and what I might need to do to fix it short of paying my cable company to come look at it?
EDIT: Just for clarity, there are no programs using my internet other than chrome in my Resource Monitor. I'm nowhere near my data cap, I'm paying for 10mbp/s.
also, here is a tracert to dslreports.com:
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