Download speeds dropping 3 times a day ping going from ~14 to 200+

[Stigmatic]

For the past few days, my connection has been randomly dropping from 40-45 Mbps to 1.5-2Mbps. When the speeds are dropped, my ping sky rockets making streaming shows or downloading files impossible.

I called my ISP (Spectrum) and had a tech sent to my house after they found the connection unstable on their end. Tech came out, replaced so components outside the house, re-ran the tests and showed good connection and speeds of 73D/6U, well over my limit of 60/5.

That evening I came home from work and started my downloads that have been going for practically 4 days only to watch my connection drop again. I plugged my computer directly in to my modem, ran several speed tests to see the same results. 1-3 down 5 up with extremely high ping.

Once I power cycle my modem things go back to normal for a few hours and then will randomly drop off again mainly around 3-4 am haulting my overnight downloads and sometimes even error coding them out.

I am currently using a Zoom Doccis 3.0 5341J modem and all of my devices I am referring to are hardwired to my router. The problem isn't confined to only my computer or PS4, this is also spread to other devices over my network, hardwired or wifi.

Any advice, ideas, anything because god knows spectrum isn't willing to help since a tech has said it's fine

 

[bill001g]

If this was not such a huge drop I would just blame it on your neighbors all downloading too much data. Cable capacity is shared so you see spikes in the capacity.

Your modem should have screens that show the power levels. You can look those up to see if he upstream and downstream levels are good. What is more important is to see if you are getting uncorrectable errors. You will always get some but if you see this number increasing when you are getting the poor ping times it could indicate a issue with the connection. Since the ISP claims they fixed the cable and their end you could try to replace the modem but modems do not fail very often.

If you power levels are poor you need to check the wiring inside your house.