dpc3010 keeps resetting

[bluekiwi]

have a dpc3010 modem that worked great until recently. Now it has started to reset and the only thing that seems to fix it is unplugging the ethernet to the router (netgear nighthawk ac1900)
The modem never gave many issues until I installed the netgear router.
Called cox and they asked if there was any splitters in the line, there is none
They claimed the channels were not bonding like they were supposed to, below is a recent ping from the modem (post reset)
Power Level: Signal to Noise Ratio:
Channel 1: -4.2 dBmV 39.0 dB
Channel 2: -4.1 dBmV 39.2 dB
Channel 3: -4.2 dBmV 38.8 dB
Channel 4: -4.1 dBmV 39.0 dB
Channel 5: -3.8 dBmV 37.5 dB
Channel 6: -3.6 dBmV 37.8 dB
Channel 7: -3.6 dBmV 37.6 dB
Channel 8: -3.9 dBmV 37.9 dB

Upstream Channels
Power Level:
Channel 1: 57.0 dBmV
Channel 2: 0.0 dBmV
Channel 3: 0.0 dBmV
Channel 4: 0.0 dBmV

Any suggestions, am looking into the sb6141 modem. My dpc3010 is approx. 2 years old

 

[Reyaz123]

It is possible that someone is hacking into your router and resetting it.

Factory reset your modem/router
Change the default admin password and username for the modem/router
Setup Wpa2 or wpa encryption for your pass key

Hope this helps.

 

[bluekiwi]

I do not have the modem or the router setup with the default settings. On both of them, I changed the name and the password is a random 15 digit alpha-numeric capital/non-capital password. It has WPAWPA2-PSK (TKIP/AES) setup.
I highly doubt anyone is hacking it