Dr Watson, spoolss.exe error when printing in word

tdean

Distinguished
May 4, 2001
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every time i try to print more than 1 doc in word, using my nt server machine i get a dr watson error that says "an application error has occured and an application log is being generated, spoolss.exe. Exception: access violation (0xc0000005), address 0x0054004e." i have reinstalled office 2000, the printer and nt. after i get that error, my printer is deleted and when i try to reinstall printer without rebooting i get "operation could not be completed, the rpc service is unavailable" error. anyone have any ideas? i have tried sp4 and 6a. i have tried reinstalling spoolss.exe. nothing seems to work....

...and i would have gotten away with it, if it weren't for you meddling kids...
 

Ron_Jeremy

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Dec 31, 2007
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Make sure the necessary services are running. Also, make sure you have the correct NT4 driver for your printer. If you do, see if you can find a different (older maybe?) driver.
Reapplying the Service Pack isn't a bad idea either..

Cheers,

Ron_Jeremy

If you loan a friend $20 & never see them again, it was worth it.
 

BrainStorm

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Dec 31, 2007
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What printer it is? I had such problems with HP LaserJet 6P, I had to go with the LaserJet 4 drivers. Your problem is probably linked to the driver you are using. Try the driver writen for a similar printer.

It's better to be rich and healthy than poor and sick!