- Mar 31, 2018
- 3
- 0
- 10
I just completed a new build with:
MSI Z370M Gaming Pro AC MATX mobo
Intel i7-8700k and MA410P air cooler
2x 8GB G.Skill DDR4 3200 Tridentz RGB RAM (Model F4-3200C14D-16GTZR)
Samsung 960 EVO M.2
EVGA G3 650w PSU
No video card currently, just using onboard
On first boot, the build fans start spinning, but the DRAM LED motherboard error light comes on and no video is output. After playing around with swapping RAM slots and video cables, nothing seemed to fix the issue. I have both RAM modules in the dual channel slots. Eventually I discovered that hitting the computer case's reset button after the computer is hung at the DRAM LED error will reset the computer and it boots perfectly with no LED error lights. Both modules showed up in the BIOS and I was able to install Windows and the memory shows up there too. Very odd.
The issue is that this same situation happens every time the computer is turned off. When powering back up, the computer hangs with the DRAM LED and no video. Hit the reset button on the case and everything works again. Very annoying. I figured I would try updating the BIOS, and ended up doing that successfully via the Windows app. The problem with hanging until a reset still persists.
I reached out to MSI and the first thing they asked is if my RAM is on their support list. It is not - although veryyy similar models are, and likely isn't on their list because it is RGB. Model F4-3200C14D-16GTZ is on their list and mine just has the "R" for what I assume is RGB at the very end of basically the exact same RAM model. G.Skill actually lists this motherboard for my RAM kit on their QVL.
So with my exact model not on MSI's list their tech support won't even help me troubleshoot, saying that I should use "compatible" RAM. Understandable I suppose, but sucks for me.
Has anyone tested RGB G.Skill RAM in a similar situation with MSI boards? It seems odd that the issue I'm having is a RAM compatibility issue - wouldn't the computer just never boot if the RAM wasn't compatible? Also odd that the RAM shows up in BIOS after hitting the reset button. The RGB works too and even shows up and can be controlled by MSI's mystic light sync Windows application.
MSI Z370M Gaming Pro AC MATX mobo
Intel i7-8700k and MA410P air cooler
2x 8GB G.Skill DDR4 3200 Tridentz RGB RAM (Model F4-3200C14D-16GTZR)
Samsung 960 EVO M.2
EVGA G3 650w PSU
No video card currently, just using onboard
On first boot, the build fans start spinning, but the DRAM LED motherboard error light comes on and no video is output. After playing around with swapping RAM slots and video cables, nothing seemed to fix the issue. I have both RAM modules in the dual channel slots. Eventually I discovered that hitting the computer case's reset button after the computer is hung at the DRAM LED error will reset the computer and it boots perfectly with no LED error lights. Both modules showed up in the BIOS and I was able to install Windows and the memory shows up there too. Very odd.
The issue is that this same situation happens every time the computer is turned off. When powering back up, the computer hangs with the DRAM LED and no video. Hit the reset button on the case and everything works again. Very annoying. I figured I would try updating the BIOS, and ended up doing that successfully via the Windows app. The problem with hanging until a reset still persists.
I reached out to MSI and the first thing they asked is if my RAM is on their support list. It is not - although veryyy similar models are, and likely isn't on their list because it is RGB. Model F4-3200C14D-16GTZ is on their list and mine just has the "R" for what I assume is RGB at the very end of basically the exact same RAM model. G.Skill actually lists this motherboard for my RAM kit on their QVL.
So with my exact model not on MSI's list their tech support won't even help me troubleshoot, saying that I should use "compatible" RAM. Understandable I suppose, but sucks for me.
Has anyone tested RGB G.Skill RAM in a similar situation with MSI boards? It seems odd that the issue I'm having is a RAM compatibility issue - wouldn't the computer just never boot if the RAM wasn't compatible? Also odd that the RAM shows up in BIOS after hitting the reset button. The RGB works too and even shows up and can be controlled by MSI's mystic light sync Windows application.
Facebook
Twitter
Instagram