Drevo 71-key corrupted upgrade

[booking]

Hey all. I bought a Drevo 71-key wireless mechanical keyboard and no matter how hard I tried I could never get it to work wirelessly on my desktop, windows 10. I have a Bluetooth 4.0 radio receiver that works fine with all my other devices, but when I tried pairing it to the keyboard it never worked. I kept getting an "incorrect passcode" error, but I never received a prompt to input a passcode. I tried everything under the sun to get it working but to no avail. Unfortunately, now, that's the least of my worries...
I was pretty fed up and eventually headed over to the Drevo website and found software upgrades for download there. I downloaded their software and proceeded to install it in hopes of correcting my pairing issue. After the upgrade was about 99% complete my keyboard just turned completely off while still plugged in via USB (which was the only way I could ever get it to work). Now, the keyboard is completely dead. My laptop, my girlfriend's desktop, nothing I plug it into makes it come back on. Sometimes about half the LEDs come on when plugged in but no functionality. I tried removing the drivers and reinstalling. I tried restoring Windows to a past restore point. But nothing works. The keyboard is now an expensive paperweight.
I assume some sort of internal software was corrupted?! I was pissed that I couldn't pair the thing and use it wirelessly, but now it's completely broken. Any advice or info would be greatly appreciated! Can someone out there tell me what the heck is going on and if it can be fixed? Thanks.

 

[Gam3r01]

Where did you get the keyboard from? When? New or used?

 

[booking]

Where did you get the keyboard from? When? New or used?

 

[booking]

Amazon. About 2 months ago. New. However, I must say that I have returned the keyboard to the manufacturer and was told that the software corruption is irreversible. The corrupted download was right from the Drevo homepage. I would advise anyone that reads this in the future to NEVER download software from that website! Also, just fyi to anyone that may read this down the line. The issues connecting that specific keyboard to Windows 10 via Bluetooth are too numerous to count. I never got that working and have joined the ranks of the hundreds of other people that couldn't pair the device either. My advice to anyone suffering from similar issues in the future is to cut your losses now and buy a better keyboard. And TY, Gam3r01. I do appreciate your reply.

 

[derekullo]

Always do the "Mom" test before you buy a computer part.

"Mom have you heard of Drevo?"
Mom: No, wth is that?
"Nvm Mom"


"Mom have you heard of Samsung"
Mom: Yeah they make electronic stuff


The test isn't fool-proof; she also thought Corsair was a pirate company.
To be fair, their logo looks like the sails in a pirate ship.

But it's a good starting point.