[SOLVED] Drive problem after update on Windows 10

[gerald.bramwell]

After an automatic upgrade my PC restarted, it then showed a message it had encountered a problem and would have to restart. When it started again my D drive was missing. In system tools the drive an asmedia ASMT1153e was showing as having a capacity of zero and free space of zero, it should have a file system of NTFS but it is showing as blank. How can I get the drive back again as I have a lot of programs on it?
Windows 10 Professional (x64) Version 1909
(build 18363.1139)

8501.45 Gigabytes Usable Hard Drive Capacity
1877.09 Gigabytes Hard Drive Free Space
ASUS DRW-24D5MT SCSI CdRom Device [Optical drive]
asmedia ASMT1153e USB Device [Hard drive] (2000.40 GB) -- drive 4, s/n 602987654321
Seagate Backup+ SL SCSI Disk Device (1000.20 GB) -- drive 3, s/n NA7633V4
ST1000DM010-2EP102 [Hard drive] (1000.20 GB) -- drive 0, s/n Z9AC8HK0, rev CC43, SMART Status: Healthy
ST3000DM007-1WY10G [Hard drive] (3000.59 GB) -- drive 2, s/n WFN0G8BD, rev 0001, SMART Status: Healthy
ST3000DM007-1WY10G [Hard drive] (3000.59 GB) -- drive 1, s/n WFN2E8YR, rev 0001, SMART Status: Healthy
WDC WD50 00AVDS-63U7B1 USB Device [Hard drive] (500.11 GB) -- drive 5, s/n 12JVM41E1EXW-DW

Thanks,
Gerald

 

[helpstar]

Which motherboard are you using?

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

EDIT:
use UBUNTU live to check if the drive is detected there correctly
eventually check the USB device with a different PC

check the correct seating of the drive inside the external USB case

 

[gerald.bramwell]

Which motherboard are you using?

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

EDIT:
use UBUNTU live to check if the drive is detected there correctly
eventually check the USB device with a different PC

check the correct seating of the drive inside the external USB case

Board: ASUSTeK COMPUTER INC. PRIME B250-PLUS Rev X.0x

 

[helpstar]

remove the HDD from the external USB case and plug it in internally to a SATA data and power