Hi,
Where can I see if my mobos BIOS needs a update, because I cant find where to download bios updates for my motherboard which is clevo n870ep6 ?
Op asked me to have a look
did you try this website?
https://www.clevo.com.tw/en/e-services/download/default.asp
working out the code for it is fun part - is this the laptop? https://www.xoticpc.com/sager-np7871-clevo-n870ep6.html
perhaps dump will tell us more
1. Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD
that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a file sharing web site, and share the link here and I will get someone to convert file into a format I can read
2. can you download and run driverview - all it does is shows which drivers are running, dumps will tell us that as well but you might get a faster answer with driverview. - http://www.nirsoft.net/utils/driverview.html
when you run it, go into view and set it to hide all MIcrosoft drivers as that will make list smaller.
Can you take screenshot of the details remaining including the creation date, as that will show the oldest drivers - upload screenshot to an image sharing website and show link here.
Okay,i have sent dumps to a friend, he will post in here later
None of the drivers stand out as obvious causes. Oldest driver is for your razer device
File information: | 072219-12765-01.dmp (Jul 22 2019 - 11:58:30) |
Bugcheck: | DRIVER_POWER_STATE_FAILURE (9F) |
Probably caused by: | pci.sys (Process: System) |
Uptime: | 0 Day(s), 0 Hour(s), 19 Min(s), and 27 Sec(s) |
Okay, thank you for your efforts and answer!Hi, I ran the dump file through the debugger and got the following information: https://pste.eu/p/zlcQ.html
File information: 072219-12765-01.dmp (Jul 22 2019 - 11:58:30) Bugcheck: DRIVER_POWER_STATE_FAILURE (9F) Probably caused by: pci.sys (Process: System) Uptime: 0 Day(s), 0 Hour(s), 19 Min(s), and 27 Sec(s)
Comments:
System page: https://www.pcspecialist.co.uk/desktop-pcs/optimusix-17/
- The overclocking driver "XtuAcpiDriver.sys" was found on your system. (Intel Extreme Tuning Utility)
- The overclocking driver "IOCBios2.sys" was found on your system. (Intel Extreme Tuning Utility)
- The overclocking driver "RTCore64.sys" was found on your system. (MSI Afterburner)
This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
Okay, thanks for the answer man!I have had a sore hand this week so not been on to answer.
pci.sys = peripheral control interface, part of Windows 10. Now what would be causing it to crash?
Try removing the IOBIt Program, part of its from 2013 and too old for WIn 10
Did you install INtel processor diagnostic tool? oldest driver might be part of it from 2008 (its also part of throttlestop)
Thanks for the answer, but that didn't work either.pci is the connector the GPU runs off.
try doing this and wipe the nvidia drivers currently installed and put new ones on. https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/
Hey I also sent the dump files to the manufacturer (pcspecialist) and they gave me all kinds of advice and none worked. They told me now that I should send the laptop back to them as the warranty covers it. So should I send it back?no more mr nice guy
Unless @axe0axe0 decides to jump in and help here, try looking at the 2nd post in this thread and run Driver Verifer after taking the precautions mentioned, lets see what windows thinks is problem here - https://forums.tomshardware.com/thr...nclude-in-blue-screen-of-death-posts.3468965/
The laptop was bought in 28th of January this year, the parts have one year warranty and labor 3 years.how old is it? how much more warranty have you got?
it is entirely up to you, it is your choice. Perhaps wait and see if you still get any errors.
So screens brightness slider isn't in the action centre? https://support.microsoft.com/en-au/help/4026946/windows-10-change-screen-brightness
pci.sys is related to cards, so that high GPU usage could be part of problem. The tech might be able to figure out problem if he actually has hardware
File information: | 073019-14375-01.dmp (Jul 30 2019 - 10:17:42) |
Bugcheck: | DRIVER_POWER_STATE_FAILURE (9F) |
Probably caused by: | pci.sys (Process: System) |
Uptime: | 0 Day(s), 4 Hour(s), 01 Min(s), and 23 Sec(s) |
Quote:
Addresses an issue that may prevent you from changing the display brightness when using certain graphics drivers after resuming from Sleep or Hibernation.
Thank for the reply and running the dump file. Also I don't usually use sleep so that doesn't seem to concern me.I ran the dump file through the debugger and got the following information: https://pste.eu/p/L1xS.html
File information: 073019-14375-01.dmp (Jul 30 2019 - 10:17:42) Bugcheck: DRIVER_POWER_STATE_FAILURE (9F) Probably caused by: pci.sys (Process: System) Uptime: 0 Day(s), 4 Hour(s), 01 Min(s), and 23 Sec(s)
Comment: The overclocking driver "XtuAcpiDriver.sys" was found on your system. (Intel Extreme Tuning Utility)
Comment: The overclocking driver "IOCBios2.sys" was found on your system. (Intel Extreme Tuning Utility)
There is a recent Windows Update which addresses screen brightness settings: https://support.microsoft.com/en-us/help/4505903/windows-10-update-kb4505903
This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
Dec 23 2013 | SmartDefragDriver.sys | Smart Defrag driver (IObit) http://www.iobit.com/ |
I'd love to, but unfortunately I am on mobile data for now.no more mr nice guy
Unless @axe0axe0 decides to jump in and help here, try looking at the 2nd post in this thread and run Driver Verifer after taking the precautions mentioned, lets see what windows thinks is problem here - https://forums.tomshardware.com/thr...nclude-in-blue-screen-of-death-posts.3468965/