driver problem/ internet

[keosy]

hey all! so i have a old HP pavilion A1700n that my parents use and they called me over because the internet stopped working? at first i thought it was just a simple unplugged cord. so i unplugged everything waited 15 seconds and plugged it back in, didnt seem to work... so i went into the computer drivers and i saw that all of her WAN/LAN drivers have a yellow exclamation mark and iam unable to update or do anything to them as it says "unable to update drivers" i am completely lost! any help would be very much appreciated! if you need anymore computer details just ask.

also i did try and download the drivers onto a flash drive and pull them over, but that didnt seem to work either.. maybe i did it wrong? i'm not quite sure. Thanks again!

 

[namdlo]

What's the error w/ the exclamation point?

It's possible the network card has gone bad.

 

[keosy]

Hey thanks for the fast reply! first off if i try and update something like "wan miniport" itll say "windows found the software update but encountered a error" and this happens everytime. around each one of those under network it has a yellow triangle with a exclamation mark.

 

[namdlo]

Are you looking under device manager to see the yellow exclamation point?

If so, you should be able to click on it to see what the error is (see device status).

 

[keosy]

yes i am in device manager if i click device properties it says under status "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"

 

[keosy]

i did recently add a soundcard into that computer because the soundcard drivers were having issues too. could it be as simple as me removing that and restarting the computer? could a soundcard even cause these problems?

 

[namdlo]

Have you tried to remove the device and then re-add it using search for new hardware?

 

[keosy]

well i didnt think that a sound card could cause that so i havent done so. i guess i should try removing it restarting the computer and see if that "helps" fix the problem

 

[namdlo]

Soundcards are notorious for causing conflicts.

I'm guessing you have some kind of a resource conflict.

Removing the devices from device manager will let windows attempt to re-manage them.

 

[keosy]

hm i unplugged it and set it aside and restarted the computer no difference in the internet tho.

 

[keosy]

still no luck with the computer anyhelp would be great!