[SOLVED] Driver_IRQL_not_less_or_equal ks.sys

[dalethezombie]

Hello everyone. Lately I've been getting frequent BSOD's while playing games on my PC all returning the same error which is driver_irql_not_less_or_equal (ks.sys). This only happens when playing games.
I've tried:
-uninstalling/reinstalling Nvidia drivers
-performing Windows install for Nvidia drivers
-removed Geforce Experience
-Memory diagnostic
-Complete Windows reinstall
-Driver verifier (crashes, but didn't tell me what failed)
-Windows update
-sfc /scannow
I literally don't know what to do anymore. Any solutions are welcome. This is also a new computer and I would have expected this to be fixed with everything I've tried. Thanks.
Please leave a reply if there is any missing relevant information.

 

[Colif]

do you have a webcam? (KS.SYS) is one of Windows’ kernel CSA library files. This specific one is connected to the video camera on your computer.

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a file sharing web site, and share the link here and I will get someone to convert file into a format I can read

 

[dalethezombie]

do you have a webcam? (KS.SYS) is one of Windows’ kernel CSA library files. This specific one is connected to the video camera on your computer.

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a file sharing web site, and share the link here and I will get someone to convert file into a format I can read

Thanks, I'm sorry I'm a bit late on reading this. But to answer your first question, no I do not have a webcam hooked up to my PC. Please allow me to see if I can get it to crash again to make the dump file and I will get back to you.

 

[Colif]

Don't force an error, it will happen if it wants to... it could have been a one off

 

[dalethezombie]

Don't force an error, it will happen if it wants to... it could have been a one off

Hi! My computer hasn't crashed at all since this post. However it just did and I have a dump file.

 

[Colif]

Hi! My computer hasn't crashed at all since this post. However it just did and I have a dump file.

if you upload it, we can see what is possibly the cause

 

[dalethezombie]

if you upload it, we can see what is possibly the cause

Here is the link to the file: https://1drv.ms/u/s!AsyWj2e0Jr85tBpgzMA97GlLi-h8

 

[gardenman]

Hi, I ran the dump file through the debugger and got the following information: https://pste.eu/p/JSVP.html

File information:	063019-16687-01.dmp (Jun 30 2019 - 22:59:06)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Uptime:	0 Day(s), 4 Hour(s), 58 Min(s), and 32 Sec(s)

The dump gave me symbols errors, but might be my debugger since it's been having problems.

Motherboard: X470 AORUS ULTRA GAMING-CF
BIOS installed: F2 (03/14/2018)
If I've identified the board correctly, there are BIOS updates available for your system. Wait for additional answers before considering updating. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

@PC Tailor can you look see if you get any different reactions?

 

[dalethezombie]

Hi, I ran the dump file through the debugger and got the following information: https://pste.eu/p/JSVP.html

File information:	063019-16687-01.dmp (Jun 30 2019 - 22:59:06)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Uptime:	0 Day(s), 4 Hour(s), 58 Min(s), and 32 Sec(s)

The dump gave me symbols errors, but might be my debugger since it's been having problems.

Motherboard: X470 AORUS ULTRA GAMING-CF
BIOS installed: F2 (03/14/2018)
If I've identified the board correctly, there are BIOS updates available for your system. Wait for additional answers before considering updating. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

Thanks so much for your help!

 

[Colif]

the link - https://pste.eu/p/JSVP.html - was giving me warnings earlier about deceptive site, its working now... random

Download and install Gigabyte App Centre and use it to make sure you have newest drivers for board - https://www.gigabyte.com/au/Motherboard/X470-AORUS-ULTRA-GAMING-rev-10#support-dl-utility

Your on the release version of bios, you might want to update it - there are a few warnings along way that need to beactioned/read before updating - https://www.gigabyte.com/au/Motherboard/X470-AORUS-ULTRA-GAMING-rev-10#support-dl-bios - the App centre might do some of this for you

You might want to update your sig on website as well

 

[dalethezombie]

the link - https://pste.eu/p/JSVP.html - was giving me warnings earlier about deceptive site, its working now... random

Download and install Gigabyte App Centre and use it to make sure you have newest drivers for board - https://www.gigabyte.com/au/Motherboard/X470-AORUS-ULTRA-GAMING-rev-10#support-dl-utility

Your on the release version of bios, you might want to update it - there are a few warnings along way that need to beactioned/read before updating - https://www.gigabyte.com/au/Motherboard/X470-AORUS-ULTRA-GAMING-rev-10#support-dl-bios - the App centre might do some of this for you

You might want to update your sig on website as well

Thanks, I just updated my BIOS to version F40. I will run some more games and see if the problem persists. Thanks for your help so far.