Can someone help me troubleshoot my hardware. I found many threads with this issue but I realized is very specific to every user.
My symptoms are random freezes while gaming, browsing, or idle, can happen 5 minutes after boot or 4 hours. I get this hard freeze daily between 1 to 3 times a day. Seconds before the hang, I get a system-wide peripherals disconnect (Blutooth, PCI-E Wifi card, wired Keyboard and mouse and then everything stop having to hold the power button to shut off the PC. Sometimes it takes too long to shut the PC after clicking the Shut-off option. Sometimes the RGB in the fans and USBs port randomly disconnect but return almost inmediately and is almost certain a freeze will ocurr soon. I have never actually seen a bluescreen, but the DUMP file marks as there is one. I have tried updating drivers (with DDU as well), updating windows, fresh install on windows, testing ram, switching my RAM stick to other dimm slots (only have one 16gb ram stick, I know) and also disabled DOCP. I have reseated my GPU (RTX 2060), I bought a new PSU and still having the same issue.
I have the MEMDUMP file. Also I include my whole setup.
Please help, I thought I could solve this and let time pass, now after 4 months the store won't take it back since is a pre-built PC and added some stuff to it.
Motherboard: ASUS PRIME a520m-A II (Bios 2806) - Which I also updated on January.
DRAM: 1x16gb XPG Adata 3200 mhz (DOCP speed)
GPU: ASUS RTX 2060
Proccesor: AMD Ryzen 7 5700X
PSU: EVGA 750w BQ series.
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an IRP for too long a time
Arg2: ffffb9820e24f060, Physical Device Object of the stack
Arg3: ffffb880cf02f810, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffb98214f968e0, The blocked IRP
Debugging Details:
------------------
Implicit thread is now ffffb981`fd8e4040
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 4093
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 4141
Key : Analysis.Init.CPU.mSec
Value: 1984
Key : Analysis.Init.Elapsed.mSec
Value: 17461
Key : Analysis.Memory.CommitPeak.Mb
Value: 159
Key : WER.OS.Branch
Value: vb_release
Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z
Key : WER.OS.Version
Value: 10.0.19041.1
FILE_IN_CAB: MEMORY.DMP
BUGCHECK_CODE: 9f
BUGCHECK_P1: 3
BUGCHECK_P2: ffffb9820e24f060
BUGCHECK_P3: ffffb880cf02f810
BUGCHECK_P4: ffffb98214f968e0
DRVPOWERSTATE_SUBCODE: 3
FAULTING_THREAD: ffffb981fd8e4040
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
PROCESS_NAME: System
STACK_TEXT:
ffffb880`cf0170e0 fffff801`19c1c9c0 : ffff8381`d4b00180 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x76
ffffb880`cf017220 fffff801`19c1beef : ffffb982`00000009 fffff801`00000008 ffffb880`cf0173e0 fffff801`00000000 : nt!KiSwapThread+0x500
ffffb880`cf0172d0 fffff801`19c1b793 : ffffb981`00000000 fffff801`00000000 ffff8381`d4b00100 ffffb981`fd8e4180 : nt!KiCommitThreadWait+0x14f
ffffb880`cf017370 fffff801`39024ebe : ffffb982`16a36418 00000000`00000000 00000000`00000000 ffffb880`cf017500 : nt!KeWaitForSingleObject+0x233
ffffb880`cf017460 fffff801`390241c7 : ffffb982`1b4f5290 00000000`00000002 ffffb982`14f96ec0 ffffb982`14f968e0 : HIDCLASS!CancelAllPingPongIrps+0x1fe
ffffb880`cf0174c0 fffff801`390226c6 : ffffb982`1b4f5270 00000000`00000000 00000000`00000016 ffffb982`1b4f5150 : HIDCLASS!HidpFdoPower+0x247
ffffb880`cf017540 fffff801`19d981ff : ffffb880`cf017800 ffffb982`14f968e0 ffffb982`14f968e0 ffffb982`14e3db68 : HIDCLASS!HidpMajorHandler+0x206
ffffb880`cf0175d0 fffff801`19c1139d : ffffb982`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopPoHandleIrp+0x3b
ffffb880`cf017600 fffff801`19d9a489 : 00000000`00000000 ffffb982`14e3db68 00000000`00000000 fffff801`1d7c0000 : nt!IofCallDriver+0x6d
ffffb880`cf017640 fffff801`1d7c04a9 : 00000000`00000000 00000000`00000001 00000000`00000005 ffffb880`cf017800 : nt!IoCallDriver+0x9
ffffb880`cf017670 fffff801`1d7c041b : 00000000`00000000 00000000`00000005 00000000`00000005 ffffb982`14e3d8b0 : Wdf01000!FxPkgFdo::_PowerPassDown+0x79 [minkernel\wdf\framework\shared\irphandlers\pnp\fdopower.cpp @ 85]
ffffb880`cf0176a0 fffff801`1d7cc229 : ffffb982`14f968e0 00000000`00000000 00000000`00000005 ffffb982`14e3d8b0 : Wdf01000!FxPkgFdo:owerReleasePendingDeviceIrp+0x4b [minkernel\wdf\framework\shared\irphandlers\pnp\fdopower.cpp @ 496]
ffffb880`cf0176d0 fffff801`1d7c139b : 00000000`00000000 ffffb880`cf017870 00000000`00000380 00000000`00000000 : Wdf01000!FxPkgPnp:owerGotoDxIoStoppedCommon+0x1cd [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 3138]
ffffb880`cf017740 fffff801`1d7c25f5 : 00000000`0000031c 00000000`00000b20 ffffb982`14e3d8b0 00000000`00000359 : Wdf01000!FxPkgPnpowerGotoDNotZeroIoStopped+0xb [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 2842]
ffffb880`cf017770 fffff801`1d7c23aa : 00000000`00000340 ffffb982`14e3d8b0 ffffb982`14e3d8b0 fffff801`1eb1a8d2 : Wdf01000!FxPkgPnpowerEnterNewState+0x155 [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 1699]
ffffb880`cf0178d0 fffff801`1d7c1911 : ffffb982`14e3d8b0 00000000`00000000 00000000`00000002 ffffb982`005fc800 : Wdf01000!FxPkgPnpowerProcessEventInner+0xea [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 1615]
ffffb880`cf017950 fffff801`1d7c1135 : 00000000`00000000 ffffb880`cf017ad0 ffffb982`14e3d8b0 ffffb880`cf017bb0 : Wdf01000!FxPkgPnpowerProcessEvent+0x1d1 [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 1394]
ffffb880`cf0179e0 fffff801`1d7c10b5 : ffffb982`14e3d8b0 ffffb880`cf017aa8 00000000`00000004 00000000`00000000 : Wdf01000!FxPkgFdoispatchDeviceSetPower+0x75 [minkernel\wdf\framework\shared\irphandlers\pnp\fdopower.cpp @ 350]
ffffb880`cf017a30 fffff801`1d7bcc5f : ffffb982`14e3d8b0 ffffb982`14e02c40 ffffad4c`140e6876 ffffb982`163a8818 : Wdf01000!FxPkgFdo::_DispatchSetPower+0x25 [minkernel\wdf\framework\shared\irphandlers\pnp\fdopower.cpp @ 120]
ffffb880`cf017a60 fffff801`1d7ba866 : ffffb982`14f968e0 ffffb982`10cdea50 ffffb982`14f968e0 fffff801`1a6232d0 : Wdf01000!FxPkgPnpispatch+0xaf [minkernel\wdf\framework\shared\irphandlers\pnp\fxpkgpnp.cpp @ 765]
ffffb880`cf017ad0 fffff801`19d9c6a9 : 00000000`00000000 00000000`00000000 ffff8381`d48f3000 ffffb981`fd8e4040 : Wdf01000!FxDeviceispatchWithLock+0x156 [minkernel\wdf\framework\shared\core\fxdevice.cpp @ 1447]
ffffb880`cf017b30 fffff801`19d265f5 : 00000000`00000000 fffff801`19d9c4d0 00000000`00000000 00000000`000000aa : nt!PopIrpWorker+0x1d9
ffffb880`cf017bd0 fffff801`19e048d8 : ffff8381`d48e5180 ffffb981`fd8e4040 fffff801`19d265a0 ca590593`c6190597 : nt!PspSystemThreadStartup+0x55
ffffb880`cf017c20 00000000`00000000 : ffffb880`cf018000 ffffb880`cf011000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28
SYMBOL_NAME: HIDCLASS!CancelAllPingPongIrps+1fe
MODULE_NAME: HIDCLASS
IMAGE_NAME: HIDCLASS.SYS
IMAGE_VERSION: 10.0.19041.2486
STACK_COMMAND: .process /r /p 0xffffb981fd88a0c0; .thread 0xffffb981fd8e4040 ; kb
BUCKET_ID_FUNC_OFFSET: 1fe
FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_HIDCLASS!CancelAllPingPongIrps
OS_VERSION: 10.0.19041.1
BUILDLAB_STR: vb_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {5dd6deb1-98c3-820d-f697-a08332e4e820}
Followup: MachineOwner
Any help will be appreciated.
My symptoms are random freezes while gaming, browsing, or idle, can happen 5 minutes after boot or 4 hours. I get this hard freeze daily between 1 to 3 times a day. Seconds before the hang, I get a system-wide peripherals disconnect (Blutooth, PCI-E Wifi card, wired Keyboard and mouse and then everything stop having to hold the power button to shut off the PC. Sometimes it takes too long to shut the PC after clicking the Shut-off option. Sometimes the RGB in the fans and USBs port randomly disconnect but return almost inmediately and is almost certain a freeze will ocurr soon. I have never actually seen a bluescreen, but the DUMP file marks as there is one. I have tried updating drivers (with DDU as well), updating windows, fresh install on windows, testing ram, switching my RAM stick to other dimm slots (only have one 16gb ram stick, I know) and also disabled DOCP. I have reseated my GPU (RTX 2060), I bought a new PSU and still having the same issue.
I have the MEMDUMP file. Also I include my whole setup.
Please help, I thought I could solve this and let time pass, now after 4 months the store won't take it back since is a pre-built PC and added some stuff to it.
Motherboard: ASUS PRIME a520m-A II (Bios 2806) - Which I also updated on January.
DRAM: 1x16gb XPG Adata 3200 mhz (DOCP speed)
GPU: ASUS RTX 2060
Proccesor: AMD Ryzen 7 5700X
PSU: EVGA 750w BQ series.
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an IRP for too long a time
Arg2: ffffb9820e24f060, Physical Device Object of the stack
Arg3: ffffb880cf02f810, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffb98214f968e0, The blocked IRP
Debugging Details:
------------------
Implicit thread is now ffffb981`fd8e4040
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 4093
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 4141
Key : Analysis.Init.CPU.mSec
Value: 1984
Key : Analysis.Init.Elapsed.mSec
Value: 17461
Key : Analysis.Memory.CommitPeak.Mb
Value: 159
Key : WER.OS.Branch
Value: vb_release
Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z
Key : WER.OS.Version
Value: 10.0.19041.1
FILE_IN_CAB: MEMORY.DMP
BUGCHECK_CODE: 9f
BUGCHECK_P1: 3
BUGCHECK_P2: ffffb9820e24f060
BUGCHECK_P3: ffffb880cf02f810
BUGCHECK_P4: ffffb98214f968e0
DRVPOWERSTATE_SUBCODE: 3
FAULTING_THREAD: ffffb981fd8e4040
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
PROCESS_NAME: System
STACK_TEXT:
ffffb880`cf0170e0 fffff801`19c1c9c0 : ffff8381`d4b00180 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x76
ffffb880`cf017220 fffff801`19c1beef : ffffb982`00000009 fffff801`00000008 ffffb880`cf0173e0 fffff801`00000000 : nt!KiSwapThread+0x500
ffffb880`cf0172d0 fffff801`19c1b793 : ffffb981`00000000 fffff801`00000000 ffff8381`d4b00100 ffffb981`fd8e4180 : nt!KiCommitThreadWait+0x14f
ffffb880`cf017370 fffff801`39024ebe : ffffb982`16a36418 00000000`00000000 00000000`00000000 ffffb880`cf017500 : nt!KeWaitForSingleObject+0x233
ffffb880`cf017460 fffff801`390241c7 : ffffb982`1b4f5290 00000000`00000002 ffffb982`14f96ec0 ffffb982`14f968e0 : HIDCLASS!CancelAllPingPongIrps+0x1fe
ffffb880`cf0174c0 fffff801`390226c6 : ffffb982`1b4f5270 00000000`00000000 00000000`00000016 ffffb982`1b4f5150 : HIDCLASS!HidpFdoPower+0x247
ffffb880`cf017540 fffff801`19d981ff : ffffb880`cf017800 ffffb982`14f968e0 ffffb982`14f968e0 ffffb982`14e3db68 : HIDCLASS!HidpMajorHandler+0x206
ffffb880`cf0175d0 fffff801`19c1139d : ffffb982`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopPoHandleIrp+0x3b
ffffb880`cf017600 fffff801`19d9a489 : 00000000`00000000 ffffb982`14e3db68 00000000`00000000 fffff801`1d7c0000 : nt!IofCallDriver+0x6d
ffffb880`cf017640 fffff801`1d7c04a9 : 00000000`00000000 00000000`00000001 00000000`00000005 ffffb880`cf017800 : nt!IoCallDriver+0x9
ffffb880`cf017670 fffff801`1d7c041b : 00000000`00000000 00000000`00000005 00000000`00000005 ffffb982`14e3d8b0 : Wdf01000!FxPkgFdo::_PowerPassDown+0x79 [minkernel\wdf\framework\shared\irphandlers\pnp\fdopower.cpp @ 85]
ffffb880`cf0176a0 fffff801`1d7cc229 : ffffb982`14f968e0 00000000`00000000 00000000`00000005 ffffb982`14e3d8b0 : Wdf01000!FxPkgFdo:owerReleasePendingDeviceIrp+0x4b [minkernel\wdf\framework\shared\irphandlers\pnp\fdopower.cpp @ 496]
ffffb880`cf0176d0 fffff801`1d7c139b : 00000000`00000000 ffffb880`cf017870 00000000`00000380 00000000`00000000 : Wdf01000!FxPkgPnp:owerGotoDxIoStoppedCommon+0x1cd [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 3138]
ffffb880`cf017740 fffff801`1d7c25f5 : 00000000`0000031c 00000000`00000b20 ffffb982`14e3d8b0 00000000`00000359 : Wdf01000!FxPkgPnpowerGotoDNotZeroIoStopped+0xb [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 2842]
ffffb880`cf017770 fffff801`1d7c23aa : 00000000`00000340 ffffb982`14e3d8b0 ffffb982`14e3d8b0 fffff801`1eb1a8d2 : Wdf01000!FxPkgPnpowerEnterNewState+0x155 [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 1699]
ffffb880`cf0178d0 fffff801`1d7c1911 : ffffb982`14e3d8b0 00000000`00000000 00000000`00000002 ffffb982`005fc800 : Wdf01000!FxPkgPnpowerProcessEventInner+0xea [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 1615]
ffffb880`cf017950 fffff801`1d7c1135 : 00000000`00000000 ffffb880`cf017ad0 ffffb982`14e3d8b0 ffffb880`cf017bb0 : Wdf01000!FxPkgPnpowerProcessEvent+0x1d1 [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 1394]
ffffb880`cf0179e0 fffff801`1d7c10b5 : ffffb982`14e3d8b0 ffffb880`cf017aa8 00000000`00000004 00000000`00000000 : Wdf01000!FxPkgFdoispatchDeviceSetPower+0x75 [minkernel\wdf\framework\shared\irphandlers\pnp\fdopower.cpp @ 350]
ffffb880`cf017a30 fffff801`1d7bcc5f : ffffb982`14e3d8b0 ffffb982`14e02c40 ffffad4c`140e6876 ffffb982`163a8818 : Wdf01000!FxPkgFdo::_DispatchSetPower+0x25 [minkernel\wdf\framework\shared\irphandlers\pnp\fdopower.cpp @ 120]
ffffb880`cf017a60 fffff801`1d7ba866 : ffffb982`14f968e0 ffffb982`10cdea50 ffffb982`14f968e0 fffff801`1a6232d0 : Wdf01000!FxPkgPnpispatch+0xaf [minkernel\wdf\framework\shared\irphandlers\pnp\fxpkgpnp.cpp @ 765]
ffffb880`cf017ad0 fffff801`19d9c6a9 : 00000000`00000000 00000000`00000000 ffff8381`d48f3000 ffffb981`fd8e4040 : Wdf01000!FxDeviceispatchWithLock+0x156 [minkernel\wdf\framework\shared\core\fxdevice.cpp @ 1447]
ffffb880`cf017b30 fffff801`19d265f5 : 00000000`00000000 fffff801`19d9c4d0 00000000`00000000 00000000`000000aa : nt!PopIrpWorker+0x1d9
ffffb880`cf017bd0 fffff801`19e048d8 : ffff8381`d48e5180 ffffb981`fd8e4040 fffff801`19d265a0 ca590593`c6190597 : nt!PspSystemThreadStartup+0x55
ffffb880`cf017c20 00000000`00000000 : ffffb880`cf018000 ffffb880`cf011000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28
SYMBOL_NAME: HIDCLASS!CancelAllPingPongIrps+1fe
MODULE_NAME: HIDCLASS
IMAGE_NAME: HIDCLASS.SYS
IMAGE_VERSION: 10.0.19041.2486
STACK_COMMAND: .process /r /p 0xffffb981fd88a0c0; .thread 0xffffb981fd8e4040 ; kb
BUCKET_ID_FUNC_OFFSET: 1fe
FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_HIDCLASS!CancelAllPingPongIrps
OS_VERSION: 10.0.19041.1
BUILDLAB_STR: vb_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {5dd6deb1-98c3-820d-f697-a08332e4e820}
Followup: MachineOwner
Any help will be appreciated.
Last edited: