Question DRIVER_POWER_STATE_FAILURE because of ntoskrnl.exe

[capyxcix]

I have tried to troubleshoot this problem on my own for a while now. I haven't been able to find a fix. This is the dump file information:

https://prnt.sc/nlrucx

Any help would be great.

 

[Dave8671]

I do not see any I am guessing picture on that link it loads a blank page. Whete did that mesaage show on your screen?

Ok this could be a power issue like power saving. If you have the power saving on than disable it like for savimg hdd power etc.

 

[capyxcix]

I do not see any I am guessing picture on that link it loads a blank page. Whete did that mesaage show on your screen?

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Dump File	Crash Time	Bug Check String	Bug Check Code	Parameter 1	Parameter 2	Parameter 3	Parameter 4	Caused By Driver	Caused By Address
050719-7140-01.dmp	5/7/2019 7:53:09 PM	DRIVER_POWER_STATE_FAILURE	0x0000009f	00000000"00000003	ffffa50d"18bdbcd0	fffff68a"8543f7d0	ffffa50d"18ae3010	ntoskrnl.exe	ntoskrnl.exe+1b37e0

 

[Colif]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a file sharing web site, and share the link here and I will get someone to convert file into a format I can read

NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause

 

[capyxcix]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a file sharing web site, and share the link here and I will get someone to convert file into a format I can read

NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause

Here is a Onedrive link to the latest BSOD.

https://1drv.ms/u/s!ArC_ycfFRCa6neQJGgyUtlJ4M5IB4w

 

[capyxcix]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a file sharing web site, and share the link here and I will get someone to convert file into a format I can read

NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause

I found out that it is because of Windows 8 drivers on a Windows 10 machine. Do you know of any way to check for the incompatible drivers?

Here is where I found it out and I am getting the same message.

https://superuser.com/questions/1030591/bsod-win8-driver-fault-on-windows-10


Edit:
FAILURE_BUCKET_ID: 0x9F_3_IMAGE_UsbHub3.sys
FAILURE_BUCKET_ID: 0x9F_3_ACPI_IMAGE_USBXHCI.SYS


Seems to be something wrong with my monitors drivers. My monitor has a built in USB hub that I use for my headset.

 

[Colif]

you can run a program called Driverview

Set iits options to not show microsoft drivers, and look at the oldest drivers shown and see if you can find newer ones, or just show a screenshot in here and I can help.

there is another way but this is the simplest for now.

I can't read dumps myself but will send link to someone who can.

 

[capyxcix]

you can run a program called Driverview

Set iits options to not show microsoft drivers, and look at the oldest drivers shown and see if you can find newer ones, or just show a screenshot in here and I can help.

there is another way but this is the simplest for now.

I can't read dumps myself but will send link to someone who can.

I found the drivers causing the issues. Both of these drivers in the screenshot have been showing up in the dump files.

http://prntscr.com/nmaa7t

 

[Colif]

usb drivers are built into windows, Asmedia USB has shown up recently in another bsod I was dealing with.

what motherboard do you have?

Do you have latest bios/chipset drivers for board?

 

[capyxcix]

usb drivers are built into windows, Asmedia USB has shown up recently in another bsod I was dealing with.

what motherboard do you have?

Do you have latest bios/chipset drivers for board?

I have a Asus z170-Deluxe. Those drivers in the screenshot have now been updated. I am hoping this will fix the issues. The BSODs were random so I will just have to wait and see. I am not sure if I have the latest bios/chipset drivers.

 

[capyxcix]

Nevermind I just got the crash again but the drivers look to still be out of date and caused by the same driver.

 

[Colif]

what usb devices do you have attached? its possible a device causing error and not the ports?

 

[gardenman]

Hi, I ran the dump file through the debugger and got the following information: https://pste.eu/p/KTKU.html

File information:	050819-7171-01.dmp (May 8 2019 - 13:56:15)
Bugcheck:	DRIVER_POWER_STATE_FAILURE (9F)
Probably caused by:	USBXHCI.SYS (Process: javaw.exe)
Uptime:	0 Day(s), 2 Hour(s), 02 Min(s), and 14 Sec(s)

Comment: The GPU tweaking driver "iomap64.sys" was found on your system. (AI Suite or GPU Tweak 2)

BIOS information was not included in the dump file. This can sometimes mean an outdated BIOS is being used.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

these are too old for win 10 and I am not sure what 1st one would even do?

Date	Driver	Description
Sep 15 2009	nvoclk64.sys	NVIDIA System Utility driver
Nov 18 2009	jnprvamgr.sys	Juniper Network Agent Virtual Adapter Manager driver

Oct 30 2014

jnprns.sys

Juniper Network Service Light Weight Filter driver

well, anything older than JUly 2015 is too old.

What creative sound card is it? MIght want to find newer drivers, as they from 2014 as well.

I have seen these drivers show up on other bsod as well

Nov 23 2015	bcmwl63a.sys	Broadcom 802 11 Network Adapter Wireless driver http://www.broadcom.com/support/
Jan 21 2016	bcbtums.sys	Broadcom Bluetooth Firmware Download Filter driver

you have 18 drivers that are all possible choices. and thats without looking at the ones after july 2015
Asmedia drivers aren't even that old.

which BIOS version are you on?

 

[Dave8671]

What brand is this computer, did you upgrade from windows 8.x? Sometimes windowx 10 will use win8 drivers. This nvoclk64.sys is ntune. I would remove that but in doing so so it may screw with the GPU drivers so download them from their website.