driver_power_state_failure bsod asus laptop please help!

Matt1476

Reputable
Jun 28, 2014
1
0
4,510
I've had this notebook for about a month now, and I only get bsod after exiting a few certain games. The games are: Magic 2014, Gunpoint, Payday 2, and most recently, Total War Rome II. I'm not sure if this makes a difference or not, but I just found it odd how my computer could handle a game like Battlefield 3 on high settings, but not something like Magic. I'm pretty sure that it's one of my drivers causing the problem, but I'm not too computer savvy, and I've had a horrendous time trying to update them, both from Asus' support website and from Intel. Trying to do everything manually, I think I may have also completely screwed up my realtek audio driver, as it won't recognize my headphones anymore. I've downloaded driver update software, but I really don't want to have to pay. If all else fails, I guess I'll have to. The following is some of my system information:

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: G750JM
BIOS: G750JM.205
Processor: Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 12288MB RAM
Available OS Memory: 12170MB RAM
Page File: 2311MB used, 22147MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode


Display Devices
---------------
Card name: Intel(R) HD Graphics 4600
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_157D1043&REV_06
Display Memory: 1792 MB
Dedicated Memory: 32 MB
Shared Memory: 1760 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMO1720
Native Mode: 1920 x 1080(p) (60.010Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3379 (English)
Driver Version: 10.18.10.3379
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: Thread
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 1/5/2014 23:29:12, 10591744 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4756-11CF-C07E-7735BBC2C7

Card name: NVIDIA GeForce GTX 860M
Manufacturer: NVIDIA
Chip type: GeForce GTX 860M
DAC type: Integrated RAMDAC
Device Type: Render-Only Device
Device Key: Enum\PCI\VEN_10DE&DEV_1392&SUBSYS_157D1043&REV_A2
Display Memory: 4020 MB
Dedicated Memory: 1972 MB
Shared Memory: 2048 MB
Current Mode: n/a
Driver Name: nvd3dumx,nvwgf2umx,nvwgf2umx,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.3788 (English)
Driver Version: 9.18.13.3788
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 5/19/2014 22:44:03, 17480432 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: n/a
Vendor ID: 0x10DE
Device ID: 0x1392
SubSys ID: 0x157D1043
Revision ID: 0x00A2

This is some of the information I get in BlueScreenView:
062814-36421-01.dmp 28-Jun-14 1:01:33 AM DRIVER_POWER_STATE_FAILURE 0x0000009f 00000000`00000003 ffffe001`5af59270 ffffd001`37eb4930 ffffe001`5def5010 ntoskrnl.exe ntoskrnl.exe+153fa0 x64 ntoskrnl.exe+153fa0 C:\Windows\Minidump\062814-36421-01.dmp 8 15 9600 1,462,512 28-Jun-14 1:03:26 AM

I'm sorry if this is way too much information or not enough; I just really don't know what else to do.
 
Solution
DRIVER_POWER_STATE_FAILURE

this generally indicates that a driver was told to change it power state (go to sleep to save power) later you start using the machine and and windows tries to wake up the device and it does not respond so windows generates this bugcheck.

-most of the time it will be a bug in a driver or in the electronics of the device (very common on older devices)

-you will see this on windows 8.x because they turned this feature on by default, it was off by default in windows 7.

most common fix will be to update a device driver or disable the sleep feature for the offending device in windows power management.
you just need to figure out what device is failing. you can do that by turning off all the power management...
DRIVER_POWER_STATE_FAILURE

this generally indicates that a driver was told to change it power state (go to sleep to save power) later you start using the machine and and windows tries to wake up the device and it does not respond so windows generates this bugcheck.

-most of the time it will be a bug in a driver or in the electronics of the device (very common on older devices)

-you will see this on windows 8.x because they turned this feature on by default, it was off by default in windows 7.

most common fix will be to update a device driver or disable the sleep feature for the offending device in windows power management.
you just need to figure out what device is failing. you can do that by turning off all the power management sleep functions and just enable them one at a time each until your system breaks again. or
you can post the memory dump file on a cloud server and someone can look at it and maybe see the name of the device that failed

sometimes you can figure out the failure base on how long it takes to fail, devices are told to go to sleep at different times based on various settings.

in your case you would post the file 062814-36421-01.dmp on skydriver or google docs and I could take a quick look with the windows debugger.
 
Solution