Question Drives appearing in BIOS but not Windows

[Jamie6902]

Hi guys,
Basically the other day i Installed an M.2 SSD (Kingston A2000). On the same day I updated a load of my drivers and since then I have had issues. Firstly, 6 of my 9 USB ports stopped working while in windows (they seen fine in the BIOS). Then I tried a bunch of troubleshooting methods but I then went to repair windows. After I did this, all 3 of my other internal drives (An SSD and two HDDs) don't appear in Windows. They seem to still appear in my bios though. Yesterday I did a complete reinstall of Windows which I thought would fix it but I had no success. I tried cloning my Windows back to my old SSD but when I booted I got an error saying something along the lines of it not having access to the drive. It's had me stressed out the last few days and I really don't know what to do. The next step would be to replace hardware but with both the drives and USBs showing in the BIOS I wouldn't know what to replace. I've had advice from a guy who owns a computer store who said it would likely be my motherboard. I would appreciate any help you guys can give as I'm not really that great with tech. If someone could at least indicate me into what I would need to replace it would be amazing. Thanks - Jamie

Motherboard: MSI B350 Tomahawk
CPU - Ryzen 5 1600
GPU - Nvidia 1050ti
Power Supply - Corsair CX600
M.2 SSD - Kingston A2000
SSD - Samsung 850 Pro
HDD - 2TB + 1TB Seagate
Anti Static wrist strap was worn during any installations

 

[MeanMachine41]

Hi Jamie

Assuming you want the OS on your M,2. I would do a clean instal of the OS and obtain the ISO from the media creation tool. You may have a corrupt Bios so it would be best to update your Bios and chipset,

Remove the other storage drives which can be added back later when the system is stable,
Make sure to check your M,2 SSD drive is prioritized correctly prior to initial boot.

 

[Jamie6902]

Hi Jamie

Assuming you want the OS on your M,2. I would do a clean instal of the OS and obtain the ISO from the media creation tool. You may have a corrupt Bios so it would be best to update your Bios and chipset,

Remove the other storage drives which can be added back later when the system is stable,
Make sure to check your M,2 SSD drive is prioritized correctly prior to initial boot.

Hi,
Thanks for your response. I have already tried a clean install of windows, updated my BIOs and cleared CMOS. I have also uninstalled and reinstalled all of the latest drivers that I can. It is booting from my M.2 but none of the other devices seem to be booting into windows at all despite me resetting both Windows and my BIOS. Seems like it could be a hardware issue just I'm not sure what. Surely has to be the motherboard as I find it unlikely that 3 drives and 6 USB ports would all die in the same day. Then again I dont want to be spending money if that doesn't fix the issue
Thanks again

 

[helpstar]

remove the M.2 and try booting from a SATA drive with windows on it

boot with ubuntu live to have a look if the storage and USB is available there

check cabling again, replace sata data and power cables if possible

reset the BIOS by jumper JBAT

check the disk management in windows and post a screenshot of it (use imgur.com and post the link)

install the latest amd.com chipset and usb drivers of your motherboard

which USB ports are not working exactly?

could be your power supply as well

 

[MeanMachine41]

Hi,
Thanks for your response. I have already tried a clean install of windows, updated my BIOs and cleared CMOS. I have also uninstalled and reinstalled all of the latest drivers that I can. It is booting from my M.2 but none of the other devices seem to be booting into windows at all despite me resetting both Windows and my BIOS. Seems like it could be a hardware issue just I'm not sure what. Surely has to be the motherboard as I find it unlikely that 3 drives and 6 USB ports would all die in the same day. Then again I dont want to be spending money if that doesn't fix the issue
Thanks again

Unfortunately if you have updated Bios and chipset, cleared CMOS, Installed a fresh OS and you can't get into Safe mode to check for driver problems then the Motherboard must have a hardware issue. RMA the MB is the best path.

 

[Jamie6902]

Unfortunately if you have updated Bios and chipset, cleared CMOS, Installed a fresh OS and you can't get into Safe mode to check for driver problems then the Motherboard must have a hardware issue. RMA the MB is the best path.

I honestly hope that's all it is. What is RMA? Sorry I'm not the most knowledgeable with tech

 

[Jamie6902]

remove the M.2 and try booting from a SATA drive with windows on it

boot with ubuntu live to have a look if the storage and USB is available there

check cabling again, replace sata data and power cables if possible

reset the BIOS by jumper JBAT

check the disk management in windows and post a screenshot of it (use imgur.com and post the link)

install the latest amd.com chipset and usb drivers of your motherboard

which USB ports are not working exactly?

could be your power supply as well

Thank you so much that's the most help I've had
It's 4 on the front of my case and 2 on the back. 2 on the back are connected to the motherboard
Yeah the things I can think could be PSU, motherboard or my Drives. If I can't find a solution I'll have to take it to a specialist

 

[MeanMachine41]

I honestly hope that's all it is. What is RMA? Sorry I'm not the most knowledgeable with tech

RMA means "Return Merchandise Authority"

 

[Jamie6902]

RMA means "Return Merchandise Authority"

Ah right thanks. So if it is a hardware issue, would you say it is most likely the Motherboard?

 

[MeanMachine41]

Ah right thanks. So if it is a hardware issue, would you say it is most likely the Motherboard?

If you can't resolve the issue with the symptoms you describe and the fixes suggested then it's time for benchtesting.
Sometimes issues are more quickly resolved by stripping down the system if known fixes don't help.
You can more easily identify the culprit when benching because it may be other hardware and yes I think 90% it's the MB.

 

[Jamie6902]

If you can't resolve the issue with the symptoms you describe and the fixes suggested then it's time for benchtesting.
Sometimes issues are more quickly resolved by stripping down the system if known fixes don't help.
You can more easily identify the culprit when benching because it may be other hardware and yes I think 90% it's the MB.

Issue with that is that I don't have any other hardware. I take it a trusted computer store would be able to do this?

 

[MeanMachine41]

Issue with that is that I don't have any other hardware. I take it a trusted computer store would be able to do this?

If you trust the computer technician then yes if you lack the resource or confidence to do it yourself.

With Benchtesting you don't need other hardware to identify the culprit. By adding individual hardware one at a time and checking cables and connections you can identify what and when the cause happens.

If you encounter an issue you can ask here for help and if then it is determined it is the MB then return the MB to the vendor RMA.

 

[Jamie6902]

If you trust the computer technician then yes if you lack the resource or confidence to do it yourself.

With Benchtesting you don't need other hardware to identify the culprit. By adding individual hardware one at a time and checking cables and connections you can identify what and when the cause happens.

If you encounter an issue you can ask here for help and if then it is determined it is the MB then return the MB to the vendor RMA.

You're a legend mate thank you so much for you help

 

[MeanMachine41]

Your Welcome Jamie and good luck.

You're a legend mate thank you so much for you help

Your Welcome Jamie and Good Luck.

 

[helpstar]

the two red ones (one other red one left to it on the picture) or the two black ones?
https://asset.msi.com/resize/image/....png62405b38c58fe0f07fcef2367d8a9ba1/1024.png

Did you try the USB-C port?

Which case do you use? Is it an USB 3 case or USb 2.0?