Dropped Portable Hard Drive - Powers On - Computer Recognizes - Shows Correct Storage Properties - Data Not Readable

[jonnywarren301]

Hello everyone!

Unfortunately, I dropped my 4TB WD easystore portable hard drive today.

When I plugged the HD into my apple computer, it took a minute for the drive to show up.

When it did show up, the files took a lot longer than usual to populate.

When looking at the properties of the drive, the information is correct:
Kind: Volume
Created: December 27th, 2017
Modified: Today, 11:51am
Format: Mac OS Extended (Journaled)
Capacity: 4 TB
Available: 404.98GB
Used: 3.6TB

The files are showing the correct names but when I open up some folders, many items are missing.

The drive is mainly storing 4K video files + RAW images.

The drive is still in warranty and I know that if I open the HD, my warranty will be voided.

What are your thoughts in this situation on how to recover my data?

Thank you in advance for your help!

 

[jay32267]

I don't think that you will be able to recover the data by yourself unless you are really good with hard drives.

WD may cover it, but that won't get your data back.