Question DSLR not recognised on USB-C or 3.0 port

Sep 30, 2020
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Hi,

So I have a Canon R5 which I'm trying to hook up to direct tether from my pc. I have no issue running the camera over usb 2.0 ports, camera pops right up without issue. The problem is on the type-c port and 3.0 type a ports the camera will connect then disconnect repeatedly then when it finally settles device manager lists the camera as generic mtp device with a warning sign next to it, device status shows as:

This device cannot start. (Code 10)

STATUS_DEVICE_DATA_ERROR

I've tried multiple cables and all have the same issue, including the same type A cable that I used on the 2.0 port still with no luck. The ports have no issue recognising other devices on the same cables so I'm thinking its just not assigning the right driver for the camera on these ports. Problem is Canon doesn't have a specific driver installer for the R5 and when I've tried manually pointing to the same folder location as the 2.0 drivers its using when it works on the other ports it still doesn't seem to pick them up. Hopefully someone might have an idea on how to fix this as its driving me insane!

Thanks in advance
 

Colif

Win 10 Master
Moderator
Have you got the latest firmware for the camera as it mentions it here along with windows support
https://www.canon.com.au/cameras/eos-r5/support dated 4th September 2020 ( I assume that is right camera?)

Firmware may not help, it appears it just fixes features of phone.

drivers seem lacking on their sites.

not same camera but does it have wifi/nfc as one model won't connect via USB if those are on - https://ph.canon/en/support/8202556400 (it was 5 years ago, would hope thats fixed)

using the EOS utility?
https://www.canon.com.au/support/sims-content?pid=f0fe77137eb5430daf673363565cec37&cid=68093E001D5B421BA1AC3F9C768CD29D&ctype=ap as manual for camera says to use it. I would expect it has the drivers in it?

Another angle is update motherboard bios and chipset driver in PC this is happening in as it could be PC as well.
 
Sep 30, 2020
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Hi Colif thanks for your reply,

Yes latest firmware is on there.

Yes it does have wifi however as stated the camera connects when using usb 2.0 without any changes so it would seem odd this would be any issue however I have tried turning this off and still no difference.

Yes EOSUtility is installed but as the camera is not recognised at the system level eosutility won't pick it up either (although is fine on usb 2.0 and wifi connections).

Mobo bios and chipset drivers are also up to date.
 

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