Question DTS:X Ultra doesn't work on Windows 11 ?

tomekzakoscielny1

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Sep 13, 2017
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Hi! My motherboard is Z590 AORUS ULTRA (rev 1.0) and it comes with DTS:X Ultra software/license. It comes as 2 softwares : DTS Sound Unbound which comes with activated license for DTS Headphone:X and DTS:X Decoder, other app is DTS:X Ultra where user can use "content mode",equalizer etc., stuff that changes the sound dramatically.

After upgrading to Windows 11 the DTS:X ULTRA app doesn't seem to do anything, it detects hardware perfectly and works just like it worked under win 10, but with the exception that no matter what I do with it, the sound doesn't change at all.

In the sound settings in spatial sound category I can pick : OFF, Windows Sonic for Headphones, DTS:Headphone X, DTS:X Ultra. I've set it on the DTS:X Ultra but it doesn't fix my issue.
I've even completely wiped my ssd and did clean install of win 11 and made sure I am using Win 11 drivers specified by gigabyte on their site. Still,nothing.
I've contacted support but so far (3 days) I've got no response,so I am asking anyone here if they encountered similiar problem and if there is a way to fix it besides going back to Windows 10... ?

There is practically no info on this issue on the web,most times I've seen it's about DTS:X Ultra not detecting stuff but that's not the case. Please help
Here I've recorded a video to better paint the picture:

View: https://youtu.be/5gKJxfM7j7o
 
Feb 9, 2022
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Have the same exact problem with my new ASUS TUF Gaming A15. For a few days DTS:X could not even detect my headphones, it got fixed with an update. However now, despite whatever settings I tweak in it, I can feel no difference in sound whatsoever
 
Feb 9, 2022
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This is the same issue I have with my ASUS TUF706HM, it was working fine for a while, and now all the audio sounds too low, and if I use the controller via DTSx:Ultra it does nothing and the audio is still too low.
 
Mar 24, 2022
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Motherboard Z690 AORUS ULTRA (rev 1.0) , same DTSx issue. Tried the above fix for Windows 11 Acer Helios 300 PH315-54, still doesnt work
 
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tomekzakoscielny1

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Sep 13, 2017
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So if anyone is interested, I've contacted gigabyte support and in span of two months I got 3 answers (longest I had to wait was one month).
To sum my experience up.
1.They've asked me to post serial number and whole pc spec. I did
2.They've said to reinstall drivers (and they've posted the link to drivers for my mobo) while being offline. Didn't work
3.Sorry bro you gotta RMA . We tried,cya.
So yeah :D
I am pretty convinced issue is caused by how Win 11 handles sound but gigabyte support wasn't good either.
 

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