[SOLVED] Dual Channel Ram not working please help!

[scubbaa]

Hello, here are my specs:
ASROCK B350M Pro4
Corsair Vengeance LPX 2x4gb 2666Mhz
Ryzen 5 2600
MSI RX 570 8GB
WD Green 120GB SSD
WD Green 240GB SSD

I just cleaned my PC yesterday, installed Cooler Master Hyper 212 and 3 Fantech Fans and reinstalled Windows 10 Home today. I noticed that my RAM mode isn't in dual channel even though I put it in slot 2 and 4 in the motherboard. Both ram is detected on the motherboard but dual channel is not working. Is there any way to fix this because previously the dual channel was working fine (before the windows install and clean)?

Any help would be appreciated, thank you.

 

[Nemesia]

Hi scubbaa.

Remove and reseat the RAM to see if this fix the issue. Start with that.

Did you reinstall the B350 chipset drivers from AMD?

 

[scubbaa]

Hi scubbaa.

Remove and reseat the RAM to see if this fix the issue. Start with that.

Did you reinstall the B350 chipset drivers from AMD?

I tried switching the RAM (still in the same spot)
And yes, I installed the B350 chipset from AMD. Anything wrong with that?
And I haven't updated the BIOS or anything (too scared to do it),
Here's a photo if you need

https://imgur.com/a/ajuW2zK

View: https://imgur.com/a/ajuW2zK

 

[scubbaa]

I saw a post on this thread : Question - Dual channel not working | Tom's Hardware Forum (tomshardware.com) it says that maybe loosening thecooler screw will work. I'll try that and if it doesn't work idk.

 

[scubbaa]

Hi scubbaa.

Remove and reseat the RAM to see if this fix the issue. Start with that.

Did you reinstall the B350 chipset drivers from AMD?

I am now sweating my pants...
Loosen the screw a bit on the cooler,
I tried to remove the RAM on slot 4 and my pc keeps turning on and off.
Reinstalling the ram on slot 4, pc works. But now the BIOS only detects a single memory...
I am, very, very anxious right now. Please someone help me

 

[scubbaa]

I FINALLY FIXED IT!
CLEANED THE RAM AND THE SLOT, SWITCHED ITS PLACES. AND IT WORKS. THANK YOU NEMESIA FOR YOUR HELPPP!! ILY SM

 

[ClapTrapper]

I tried switching the RAM (still in the same spot)
And yes, I installed the B350 chipset from AMD. Anything wrong with that?
And I haven't updated the BIOS or anything (too scared to do it),
Here's a photo if you need

https://imgur.com/a/ajuW2zK

View: https://imgur.com/a/ajuW2zK

Try moving the ram to 1 and 3 (thats what it should be for 2 sticks in 4 slots to achieve dual ram-there may be mobos that don't follow that rule)-but just try moving ram presently in slot 2 to slot 1 and ram presently in slot 4 to slot 3.