Question DVD Drive ----> “Windows Cannot Start This Hardware Device…” (Code 19) ?

[iamamarasmithh]

I recently ran into a frustrating issue on my Windows 10 PC. I was trying to use my DVD drive (yep, still using it for some older software and movies), but it suddenly stopped working. When I checked Device Manager, I saw this error under the device:

“Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)”

I haven’t installed any sketchy software or made major changes, but I did recently uninstall and reinstall iTunes and a couple of other media programs. Could that have caused it?


I already tried uninstalling the device and rebooting, but no luck. Has anyone else run into this and fixed it without doing a full Windows reset?


Would love some tips or fixes that worked for you. Thanks!

 

[Ralston18]

Will the DVD drive work if you boot into Safe Mode?

Try running "dism" and "sfc /scannow".

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

Look in Reliability History/Monitor and Event Viewer. Either one or both tools may be capturing more detailed information just before or at the time of the DVD drive problems.

 

[MJS WARLORD]

I found this in my forums folder from a long time ago

Turn up the sound and see if you can hear a bass note type sound. If you can, click on control panel and open device manager. You will see some yellow triangles at the side of some items, right click on them and click uninstall. When you do a restart they will reload themselves and work properly.

If that does not work try the following

HOW TO RESTORE A MISSING DRIVE​

The following solution to your problem involves editing the registry so if you are not confident enough to do this, get somebody to do it for you.

Sometimes when you uninstall Norton antivirus software or some other programs weird things happen such as the dvd/cd drive in "my computer" is no longer visible so you will be unable to install anymore software. This is how to solve the problem.

Note each line means you are opening another folder.

Type regedit into the search box at the bottom left of your desktop.

Click on HKEY_LOCAL_MACHINE

CurrentControlSet

Set

Control

Class

You will now see a massive list of folders, you need to find the following one.

4D36E965-E325-11CE-BFC1-08002BE10318

Click on it to open it and another panel will appear on the right side of the screen.

You should see upper filters, lower filters or both in a list.

Right click on them to delete them, close the whole page and do a restart. After doing a restart click on "my computer" and your dvd/cd drive should be listed.

 

[Ralston18]

The above Restoration uses a Registry edit.

Not recommended.

Editing the Registry is a last resort and should only be attempted after a full system backup including the Registry itself.

And it is likely that the edit will not prove workable overall due to the age of of DVD and/or its' drivers and changes in Windows.

More needs to be known about the drive and the problem being encounted....

 

[MJS WARLORD]

The above Restoration uses a Registry edit.

Not recommended.

Editing the Registry is a last resort and should only be attempted after a full system backup including the Registry itself.

And it is likely that the edit will not prove workable overall due to the age of of DVD and/or its' drivers and changes in Windows.

More needs to be known about the drive and the problem being uncounted.

Yes you are right it is a reg edit that is why i commented on it.

Note on some postings i put something like ........ what i have said worked for me but it is up to you to decide if you want to do what i suggested..... I usually do this because a few years ago i gave what i knew to be the correct answer to something and the guy said i had broke his pc...... i have been pc geeking for 23 years

 

[Ralston18]

The OP should now be well aware of the concerns and risks of registry editing.

Either directly or by some third party application that claims it can fix the problem.