G
Guest
Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)
After receiving 7 devices from Dell none of which work with my I8200, I am
beyond discouraged. I wanted to order a new Dell laptop by Nov 29 to have it
ready for a trip, but this now appears out of reach.
Corey, who moderates the CD/DVD part of Dell's Inspiron forum told me I need
either part 0X842 or 3U362. However, when I give Dell reps -- either by
email or by phone -- they tell me these parts numbers will not work. One
said those DVD drives were modular and I need an internal device.
http://www.sps-site.org/i8200_dvd.htm These crude pictures compare the
original DVD drives (always on top) to the last three sent to me by Dell.
They are model GDR-8082N. The replacement looks very similar but does not
work. I took both of them to CompUSA and when they removed the external
plate (from the original) that allows one to open the tray, they said it
would not fit the slots on the replacement DVD drive.
So what do I do now? Do I need to send the entire notebook to Dell and let
them sort it out? Another agent is sending me DVD drive #8, but I have no
reason to believe that it will actually work.
Also, this whole experience is making me wonder about getting another Dell
if I can't even replace a DVD-ROM drive in a 2 year old laptop.
After receiving 7 devices from Dell none of which work with my I8200, I am
beyond discouraged. I wanted to order a new Dell laptop by Nov 29 to have it
ready for a trip, but this now appears out of reach.
Corey, who moderates the CD/DVD part of Dell's Inspiron forum told me I need
either part 0X842 or 3U362. However, when I give Dell reps -- either by
email or by phone -- they tell me these parts numbers will not work. One
said those DVD drives were modular and I need an internal device.
http://www.sps-site.org/i8200_dvd.htm These crude pictures compare the
original DVD drives (always on top) to the last three sent to me by Dell.
They are model GDR-8082N. The replacement looks very similar but does not
work. I took both of them to CompUSA and when they removed the external
plate (from the original) that allows one to open the tray, they said it
would not fit the slots on the replacement DVD drive.
So what do I do now? Do I need to send the entire notebook to Dell and let
them sort it out? Another agent is sending me DVD drive #8, but I have no
reason to believe that it will actually work.
Also, this whole experience is making me wonder about getting another Dell
if I can't even replace a DVD-ROM drive in a 2 year old laptop.