DVD Drive not started by Win 10 Pro due to corrupt registry

[geordie65]

Toshiba Satellite L55 upgraded to Win 10 Pro with latest updates, the DVD drive (TSST Corp CDDVDW SU-208BB) gets a code 19 error in device manager. have tried uninstall-reinstall, and deleting upper and lower filters data in registry, still get error windows cannot start this device because registry is corrupt. Any suggestions? Thanks

 

[Boogieman_WD]

Hey there, geordie65.

This is issue is not that uncommon. I'd recommend that you try with the suggestions from Microsoft's KB, to see if you'd be able to resolve it this way. Note that even if it includes other error code as well, it also goes for Code 19: https://support.microsoft.com/en-us/kb/314060

Hope that helps. Please let me know how it goes.
Boogieman_WD

 

[geordie65]

Hello, Boogieman_WD, resolutions 1~4 had no result. resolution 5, I do not see ATA Channel 0, ATA Channel 1, or Standard Dual Channel PCI IDE Controller. only Intel 8 Series Chipset Family SATA AHCI Controller. Tried update that driver, Windows says it's the right one. Unsure how to go from there. Tried plugging in USB DVD writer from LG Hitachi, circa 2014, and it to has a yellow ! on it, not working either.

 

[Boogieman_WD]

Try updating (or reinstalling if you don't have a newer version) all of the drivers associated with the motherboard. Check if the DVD Drive has a driver available on its manufacturer's website. Try to update or reset your BIOS/UEFI as well.

Try solution 6 from the KB in my previous post.
If everything fails, since this seems to be an OS related issue, I'd recommend that you get in touch with Microsoft's customer support for more information.

Please keep me updated.