[SOLVED] E_DEVICE_USB_SPEED_TOO_SLOW Windows Mixed Reality

[dlenchert57]

I just built my computer and I tried to play VR but it says that there is no usb 3.0 port. When I look in device manager it shows E_DEVICE_USB_SPEED_TOO_SLOW. I tried installing drivers but it still does not work. Does anyone know whats wrong?
Specs
Ryzen 5 3600
B450m Pro4

 

[Wolfshadw]

Are you certain you have the device connected to a (blue) Gen1 USB 3.1 port?

ASRock B450M Pro4 - Pg. 9

-Wolf sends

 

[dlenchert57]

Yes I am sure.

 

[dlenchert57]

I tried uninstalling and installing drivers, installing latest AMD chipset drivers. making sure it is enabled in the bios and reinstalling windows mixed reality software and drivers. I don't know whats wrong.

 

[Wolfshadw]

OK. How about the power supply? What model is it? How do you have it connected to the ATX 12V power? Are you using only 4 pins or all 8 pins?
Have you made any changes in BIOS? Overclocking/Memory timings/etc...?

-Wolf sends

 

[dlenchert57]

No everything is normal. The BIOS is at all default settings and im using all 8 pins. It just does not want to work. I am going to try resetting windows 10 and see if that works.

 

[Wolfshadw]

Please let us know if that helps. In looking around online for this issue, it seems almost exclusive to Germany. Where might you be located?

-Wolf sends

 

[dlenchert57]

I reinstalled windows but it still does not work. I am in the USA.

 

[BFG-9000]

Does the USB cable (and any extensions or adapters) actually have 9 pins in it instead of 4?

In any case, USB 3.0 cables are kind of touchy anyway and often don't work at the entire 3 meters allowed for in the spec.

 

[Wolfshadw]

Ok. What headset are you using? I've got the Lenovo Explorer WMR and it's working just fine on my B450-A Pro.

-Wolf sends

 

[dlenchert57]

I am using the hp mixed reality headset. I tried reinstalling windows without keeping apps and setting and it worked but I think the newer HMD drivers are doing it. When i install older drivers it works fine but then when installing newer ones it does not work.

 

[dlenchert57]

I have now tried a usb 3 card and a usb 3 hub and they both don't work. I gave up for a while but I tried again and it is still broken. Is there any usb 3 card or hub that works or should I just sell the vr headset.

 

[Wolfshadw]

If you got it working using the older drivers and if fails with the newer ones, then I'd probably try to contact HP Support for the device and find out what the deal is. Let them know what version drivers the device is working on and what version driver it's not working on.

Of course, this assumes that HP still provides support for the headset.

-Wolf sends