Echo dot connected to Wifi but not internet

[sammiejanl40]

Trying to set up my Echo Dot with my new modem - it shows connected to Wifi "limited connection" & is not connecting to the internet. Help! Going crazy trying to figure this out!

 

[webworkings]

Are you sure the new modem is working correctly? Can any other devices access the internet through it?

 

[sammiejanl40]

Hi - it is working correctly - it's an AT&T modem, they came & installed it. Everything else I have wireless does connect to the internet except my dot-it shows "limited connection" & says other people may be able to see what I do on that network, so it's probably some privacy issue, but I've checked everything I know to check in my settings. I'm so stuck & so irritated!

 

[webworkings]

Alas since it isn't a phone, not really something I can help with. Have you tried contacting the manufacturer of the device to see if they may have a solution?

 

[sammiejanl40]

Alas since it isn't a phone, not really something I can help with. Have you tried contacting the manufacturer of the device to see if they may have a solution?

 

[sammiejanl40]

I haven't, but I'm going to - I'm usually pretty good at figuring these things out - not this time! So frustrating! Thank you for trying to help!