Ecs mobo hangs at motherboard splash screen

[CarolKarine]

Hello, I am currently building a gaming PC with a FX6300, a 7950, and an ECS elitegroup A970M-A Deluxe. My problem is that after everything is plugged in and ready to go, it boots to the splash screen and never goes past it to the BIOS setup.

I have corsair value select RAM in there (1600 mhz, 8gb) and have tried removing it and booting up (I got a repeating trio of beeps until I shut down) and have tried switching slots (when I move both modules from the white to the grey slots, it won't boot at all, and when I only have one module in one of the white slots, it still hangs at the splash screen)

my question is what could be causing this? this is the first time I've ever booted up, I've never made it to the bios, and I've tried unplugging all the usb cables and unplugging my dvd drive and my HDD.

 

[ky_ecsusa]

Did you connect any USB devices? If yes, please remove all the USB devices. After installing the memory, please make sure the memories were installed properly. Clear the CMOS jumper on the motherboard-->Go inside the BIOS menu --> Load default setting--> SAVE and EXIT.

If you still have any question, feel free to contact ECS Technical Support:

http://www.ecs.com.tw/ECSWebSite/Support/Technical_Support_List.aspx?MenuID=50&LanID=9

510-226-7333 Option 6
Monday - Friday
9:00 a.m. - 6:00 p.m. Pacific Time

 

[CarolKarine]

I unplugged all the USB stuff, I cleared the CMOS, I unplugged the ODD and HDD to make sure it's not a sata cable, and I haven't once made it into the bios. it freezes before the bios everytime on the splash screen. This is the first time I've used this motherboard, so I don't know if it works at all.

 

[ky_ecsusa]

Please also check the CPU temperature. If the CPU temperature is too high, it'll cause the system freeze or reboot.

 

[CarolKarine]

can't really do that when I can't even get to the BIOS.

 

[ky_ecsusa]

Please contact ECS Technical Support for more support on this issue:

http://www.ecs.com.tw/ECSWebSite/Support/Technical_Support_List.aspx?MenuID=50&LanID=9

 

[Kris Czerniawski]

Look at LED display on mobo, it will show you the error code. My A970M-A Deluxe when stupid after 8 month (still under warranty) error code B2, it has been send for "repair" after which does not even power up. ECS still can not provide solution nor help, I post questions here (Toms..., and Fix....) no answers. I would not even bother to ask for money back, just dump it in to rubbish and never even thing nor advice to buy anything from ECS.

 

[CarolKarine]

two different ECS boards did the same thing. trust me, I'm never buying from them again.

 

[ky_ecsusa]

Please accept our apologies on this experience. However, we tried to locate your case in our database without luck. So, please contact us and mentioned your issue. We'll try our best to solve this issue for you. If you have the case#, please kindly provide to us also. All the replacement motherboards from our RMA Department are fully tested before shipping to the customers.

 

[CarolKarine]

I'm sorry, your boards are trash. I'll be returning the current one and buying a gigabyte or asus.

 

[Kris Czerniawski]

Case ID is 13042900007 - at Taiwan ECS
A990FM-A Delux mother board, AMD FX8150 CPU, 16GB RAM, XFX HD6950 video.
If you unable to get info from Taiwan, quick review of the case:
8 month running very well
Than BIOS hangs up at B2 error code
Sent to ALTECH (suppose to be Australian supplier/servcie)
Comes back - not even power up
Made bootable (used FreeDOS on Intel Linux box) CD and USB stick with latest BIOS and flash utilities
Machine is trying to access CD foe ever on power ON, nothing on display, using USB keyboard - did not try PS/2 keyboard.
Asked ECS - again - Your Case ID is 13042900007.
No answers, advice just silence.

Regards Kris

 

[ky_ecsusa]

We have already informed our Headquarter team with your case number. One of the representatives will contact you shortly regarding to this issue. If you need more help, feel free to contact us again.

 

[Kris Czerniawski]

We have already informed our Headquarter team with your case number. One of the representatives will contact you shortly regarding to this issue. If you need more help, feel free to contact us again.

 

[Kris Czerniawski]

Thanks for information. By the way the mother board is A990-FXM-A Delux. Is there manual for download please ? I send for repairs in the original box, including manual and RFI shield. Got back just mobo, no manual no shield......
Making bootable CD - Is there detailed instruction how to do ???? ECS tells about floppy, this mobo does not support floppy drives.
Is it possible to get/buy bootable CD (tested/verified) which also includes latest BIOS+flash utility ????
Is there, flash protect, shunt (pins/switch) on this mobo - without manual I am in the dark.

Regards .... Kris

 

[ky_ecsusa]

Please check the following link for more information bout A990FXM-A Deluxe:

http://www.ecs.com.tw/ECSWebSite/Product/Product_Detail.aspx?DetailID=1301&MenuID=115&LanID=0

If you still have any question, please kindly directly check with our Technical Support Engineer. Thanks!