Question Edge/Chrome always crashes and system restarts after installing RTX 4060 Ti ?

[leyecs]

I bought my computer months ago and it never crashed. I bought a 4060Ti this week and the latest driver is installed.
Now, when I launch Edge or Chrome the screen gets stuck or gets dark with noisy sounds (if a video is playing) and system reboots after seconds. When I test the graphics card with Furmark or play Crysis2, it works well. I have updated my Windows to the latest version.

Specs:
Mobo : Asus H610m -A D4
CPU: i5-12400
GPU: msi ventus 2x oc RTX 4060 Ti
RAM: Gloway 16GB x2 3200
PSU: 750W

I tried :

• different versions of driver
• reinstalled windows

Do you have any idea? you can ask me for details. I'm not an English speaker so there might be some confussion with words/expressions.

 

[Fix_that_Glitch]

Check in your browser to see if hardware acceleration is enabled. If it is try turning it off, or if it isn't, try turning it on.

 

[leyecs]

Check in your browser to see if hardware acceleration is enabled. If it is try turning it off, or if it isn't, try turning it on.

I have tried both mode, nothing works. thx.

 

[Fix_that_Glitch]

Try using the cpu graphics only. See if the browser still crashes. If it does, then you know it isn't your gpu.

 

[leyecs]

I have used cpu graphics for 3 months.It
worked well until my graphics card installed.

 

[Viking2121]

I would go and reinstall you video drivers, Download the video drivers, don't click to install, download DDU, Disconnect from the internet to prevent windows from redownloading older drivers, Restart in safemode, run DDU once your PC is up, wipe out the Nvidia drivers, boot back into normal mode, install the Video drivers, reconnect to the internet.

I know you went and reinstalled windows, but reinstalling windows probably reinstalled the old generic driver Windows likes to install, and installing updated drivers over the windows ones is not always going to be problem free. I really wish Windows would just take you to Nvidia driver page or download the detection tool from Nvidia or something instead of installing older drivers.

Good Luck!

 

[leyecs]

I would go and reinstall you video drivers, Download the video drivers, don't click to install, download DDU, Disconnect from the internet to prevent windows from redownloading older drivers, Restart in safemode, run DDU once your PC is up, wipe out the Nvidia drivers, boot back into normal mode, install the Video drivers, reconnect to the internet.

I know you went and reinstalled windows, but reinstalling windows probably reinstalled the old generic driver Windows likes to install, and installing updated drivers over the windows ones is not always going to be problem free. I really wish Windows would just take you to Nvidia driver page or download the detection tool from Nvidia or something instead of installing older drivers.

Good Luck!

I'll try. I send it back to the shop and they tested it. The result indicates it works fine. I'll follow your advice. thx

 

[leyecs]

I would go and reinstall you video drivers, Download the video drivers, don't click to install, download DDU, Disconnect from the internet to prevent windows from redownloading older drivers, Restart in safemode, run DDU once your PC is up, wipe out the Nvidia drivers, boot back into normal mode, install the Video drivers, reconnect to the internet.

I know you went and reinstalled windows, but reinstalling windows probably reinstalled the old generic driver Windows likes to install, and installing updated drivers over the windows ones is not always going to be problem free. I really wish Windows would just take you to Nvidia driver page or download the detection tool from Nvidia or something instead of installing older drivers.

Good Luck!

I've tried your advice, but it didn't work. thx.