Archived from groups: microsoft.public.windowsxp.basics (
More info?)
Hi, Jenks.
You're welcome. And thanks for reporting back the actual source of the
problem - and the resolution. That report should help others with that
model printer.
RC
--
R. C. White, CPA
San Marcos, TX
rc@corridor.net
Microsoft Windows MVP
"Jenks" <Jenks@discussions.microsoft.com> wrote in message
news:F7D31102-BAA8-4F7E-A5F2-A379B4A4AA47@microsoft.com...
> Well, decided to get a technician who after three hours of searching found
> out that the trouble was that my Canon MCP198 printer did not like SP2.
> So,
> now at long last, things are back to normal after installing a patch from
> Canon. It would have been nice if Canon had advised me.
> Thanks for your help.
>
> "R. C. White" wrote:
>
>> Hi, Jenks.
>>
>> Thanks for the additional info. That might help us help you. We can
>> stop
>> worrying that you may be trying to run WinXP on Pentium II with just 64
>> MB
>> RAM. ;^}
>>
>> Let's focus on this one point:
>> >> Please define "freezing" in this case.
>> > example. -- if on Word, and go to read my emails and open an email and
>> > try
>> > to open a link everything gets stuck, so that the only way to get out
>> > of
>> > it
>> > is to go to task manager and delete all as they appear to be running.
>> > The
>> > hour glass is on for ever...
>>
>> Microsoft Word doesn't read emails, so please tell us which program you
>> use
>> to read email: Outlook 2003? Outlook Express? Or a non-Microsoft
>> program?
>> (Not that there's anything wrong with non-MS software; much of it is
>> better
>> than MS products. But knowing just what you are using helps us to help
>> you.)
>>
>> HOW do you "try to open a link"? Do you click on a highlighted URL in
>> the
>> email message? Or what?
>>
>> And then..."everything gets stuck"? What does this mean? The clicked
>> link
>> doesn't open? Does it get as far as starting Internet Express? Do you
>> see
>> the green-dot "thermometer" in the IE Status Bar? Just exactly what do
>> you
>> see?
>>
>> > the only way to get out of it
>> > is to go to task manager and delete all as they appear to be running.
>>
>> If you can do this, then the computer is not "hung" (That's the elegant
>> technical term.) because the keyboard obviously is working and you can
>> regain control of the computer without rebooting. The trouble-shooting
>> steps and the diagnosis are not the same as for a computer that hangs.
>>
>> > as they appear to be running.
>>
>> Please define "they". Plural? Have you clicked on multiple links? On
>> the
>> Applications tab of Task Manager, what does it say under "Tasks"? Under
>> Status, does it say "Running" alongside each one? Or "Not Responding"?
>> Or
>> something else?
>>
>> When we have a clear picture of the situation at this point, we (perhaps
>> not
>> me, but some real guru) should be able to give you some helpful advice.
>>
>> Your computer's problem may have nothing to do with SP2, but just
>> coincidentally happened at the same time. However, the main point of SP2
>> is
>> enhanced security. Perhaps WinXP with SP2 now detects risks in those
>> links
>> you are trying to reach.
>>
>> RC
>>
>> "Jenks" <Jenks@discussions.microsoft.com> wrote in message
>> news:48806A59-7D46-4526-97DE-CE94BD6E479D@microsoft.com...
>> >
>> >
>> > "R. C. White" wrote:
>> >
>> >> Hi, Jenks.
>> >>
>> >> What make and model computer (or motherboard/CPU/chipset if you built
>> >> it
>> >> yourself)?
>> > No, did not built myself,
>> > Intel Pentium 4, 1.8 GHZ, Intel 4 M/B, SL-2000, 512 RD RAM
>> >>
>> >> Please define "freezing" in this case.
>> > example. -- if on Word, and go to read my emails and open an email and
>> > try
>> > to open a link everything gets stuck, so that the only way to get out
>> > of
>> > it
>> > is to go to task manager and delete all as they appear to be running.
>> > The
>> > hour glass is on for ever...
>> >
>> > Does the mouse still work? The
>> >> keyboard?
>> > Mouse and keyboard are o.k.
>> > Does the computer reboot? It was not rebooting on Sunday night, but it
>> > has
>> > cleared since, and it seems o.k.
>> >>
>> >> How did you install SP2? From Automatic Updates? yes, from Automatic
>> >> Update.
>> >
>> > Manual download and
>> >> update? Microsoft SP2 update CD-ROM?
>> >>
>> >> You can see your computer. We can't. All we know is what you tell us
>> >> and,
>> >> so far, that isn't much. Your first message mentioned "freezing", the
>> >> second says "very slow", and both mention printer problems. None of
>> >> that
>> >> information gives us much to go on to make a diagnosis.
>> > Sorry, never quite know what I should cover. Freezing, is defined
>> > above.
>> > It is slow because it is slugging going from one window to the other.
>> > I
>> > suppose I have had it for four years and know it is not working as
>> > usual.
>> >>
>> >> Did you read the information that Will pointed out to you?
>> > Yes I did. I also read the other suggestions and deleted
>> > Windows\SoftwareDistribution\Dowload but not the other one mentioned -
>> > C:\Windows\$NTservicePack Uninstall, as I did not quite understand what
>> > was
>> > being covered and said. I am getting very very confused.
>> >>
>> >> RC
>> >>
>> >> "Jenks" <Jenks@discussions.microsoft.com> wrote in message
>> >> news
😀7E8F5DD-8F97-46EF-BF62-44922ACE14F9@microsoft.com...
>> >> > No, did not receive any error messages . My computer is very slow,
>> >> > it
>> >> > freezes and I cannot use my printer and cannot do some other tasks.
>> >> > It
>> >> > just
>> >> > isn't running property.
>> >> >
>> >> > "Will Denny" wrote:
>> >> >
>> >> >> Hi
>> >> >>
>> >> >> What, if any, error messages are you seeing? The following
>> >> >> articles
>> >> >> are
>> >> >> very useful for SP2 pre-installation:
>> >> >>
>> >> >> "Introduction to Windows XP Service Pack 2" - by Barb Bowman
>> >> >>
http://www.microsoft.com/windowsxp/using/security/expert/bowman_introtosp2.mspx
>> >> >>
>> >> >> "What to Know Before You Download and Install Windows XP Service
>> >> >> Pack
>> >> >> 2"
>> >> >>
http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx
>> >> >>
>> >> >> --
>> >> >>
>> >> >> Will Denny
>> >> >> MVP - Windows Shell/User
>> >> >>
>> >> >> "Jenks" <Jenks@discussions.microsoft.com> wrote in message
>> >> >> news:2E60DAB2-803C-446A-8109-18E316982774@microsoft.com...
>> >> >> >I installed it yesterday, and since then my computer has been
>> >> >> >constantly
>> >> >> > freezing, I cannot print, cannot send emails by right clicking
>> >> >> > and
>> >> >> > using
>> >> >> > "send to" . Is there anything I should have done prior to
>> >> >> > downloading
>> >> >> > it?
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