Emails that are sent are not showing up in Sent Items Folder. User has it automatically set to save in Sent Items Folder

[choops]

Emails that are sent are not showing up in Sent Items Folder. User has it automatically set to save in Sent Items Folder in the File>Options> Mail> Save Messages

 

[Tom Tancredi]

You didn't say WHAT program this is your using for Email. Second to that you might want to make sure the 'Sent' folder isn't the one in the ARCHIVE (in the case of Outlook ARCHIVE.PST file) that it maybe mistakenly pointed to. Third if the email is STUCK and not sending correctly, did you check DRAFTS?

 

[choops]

Your right ! I didn't state program. My apologies, trying to figure this puzzle out. We are using Outlook 2010 with an Exchange Server of 2010. I will check the archiving setup, typically we don't use it because we file our emails in Newforma. Email isn't stuck in Outbox, only one of the emails ended in drafts after the person couldn't find it in Sent Items he started re typing to send. the check box is set in Outlook 2010 for save messages to sent items. There is a Microsoft KB article with some other options. http://support.microsoft.com/kb/2958272 . It is just really bizarre for some emails will file correctly and others won't show at all. They do go out, but this individual needs his sent items in order to track what has been said. I have checked the Track log explorer in Exchange Management Console and one of the weirdest things is that a message that was sent out to all employees, did go out, never went into his sent items but isn't tracked in the Exchange log tracker. I will be trying the solutions from the Microsoft KB and will let you know what happens.

 

[Tom Tancredi]

Your right ! I didn't state program. My apologies, trying to figure this puzzle out. We are using Outlook 2010 with an Exchange Server of 2010. I will check the archiving setup, typically we don't use it because we file our emails in Newforma. Email isn't stuck in Outbox, only one of the emails ended in drafts after the person couldn't find it in Sent Items he started re typing to send. the check box is set in Outlook 2010 for save messages to sent items. There is a Microsoft KB article with some other options. http://support.microsoft.com/kb/2958272 . It is just really bizarre for some emails will file correctly and others won't show at all. They do go out, but this individual needs his sent items in order to track what has been said. I have checked the Track log explorer in Exchange Management Console and one of the weirdest things is that a message that was sent out to all employees, did go out, never went into his sent items but isn't tracked in the Exchange log tracker. I will be trying the solutions from the Microsoft KB and will let you know what happens.

If he/she 'Sent AS' for example All Employees to All Employees, if the address 'All Employees' was set up as a MAILBOX not as a Alias, then the person may be logging into multiple Email boxes, and the ones sent AS 'All Employees' will be IN the All Employees Email Account Sent Box.