".....encountered a problem and needs to close"....help?

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

During installation of a program I get the message:
"GLJ2.tmp has encountered a problem and needs to close"
How can I find the source of the issue and hopefully fix it?

Details:
This program was previously installed and worked fine for a long time until
I recently uninstalled and tried to reinstall..
The same file works fine on another PC.
This is a DirectX program.
I have XP SP2, DirectX 9, Dell Dimension 8200

What I tried:
I have tried starting in every compatibility mode...w/same result.
I have tried to install during Safe Mode...same result.
I have stopped all firewall, virus, worms scans...same result
I have successfully installed on another PC w/XP SP2.
I have done a system restore to a week earlier...same bad result.

I must be something that is configured on my PC that I hope is easy to
change, since it works on the other PC.

Any tips appreciated to trouble shoot and hopefully find a solution.

Thanks

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"How can I find the source of the issue and hopefully fix it?"

By contacting the technical support people at the organization that wrote
the program.

Ted Zieglar

"jtsnow" <jtsnow@yahoo.com> wrote in message
news:XCBTd.4561$Az.2977@lakeread02...
> During installation of a program I get the message:
> "GLJ2.tmp has encountered a problem and needs to close"
> How can I find the source of the issue and hopefully fix it?
>
> Details:
> This program was previously installed and worked fine for a long time
> until
> I recently uninstalled and tried to reinstall..
> The same file works fine on another PC.
> This is a DirectX program.
> I have XP SP2, DirectX 9, Dell Dimension 8200
>
> What I tried:
> I have tried starting in every compatibility mode...w/same result.
> I have tried to install during Safe Mode...same result.
> I have stopped all firewall, virus, worms scans...same result
> I have successfully installed on another PC w/XP SP2.
> I have done a system restore to a week earlier...same bad result.
>
> I must be something that is configured on my PC that I hope is easy to
> change, since it works on the other PC.
>
> Any tips appreciated to trouble shoot and hopefully find a solution.
>
> Thanks
>
>
>
>