Review Endgame Gear XM1 Gaming Mouse Review: High-Performance Simplicity

Jan 14, 2020
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Yeah idk what the reviewer is talking about, non-braided cable is a good thing -- it has less drag on the mousepad too. I guarantee my left nutsack that it is physically impossible for a mouse cable to be "tangled" in other wires when it is plugged into the computer. Braiding literally just makes it seem more "premium" and is simply marketing BS. Might as well start using DPI as an indicator of accuracy LOL. I really hope people don't fall for that part of the review.
 
Mar 30, 2021
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I liked the non-RGB version of this exact mouse for 9 months until the connection went faulty. Customer support pressures their buyer into a DIY fix instead of first offering their service. Furthermore, despite sending personal information and my invoice on the initial emails, I was asked to relist everything over again and told I could not get service for the issue without first providing video proof that the connection is faulty.

It happens pretty often while using the mouse, but this is an unnecessary and undue burden on the customer when customer support has an entire FAQ section dedicated to the issue. Shouldn't I be able to just open an RMA without having to provide video evidence? Extremely concerning, especially because this is such a common problem with the product.
 

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