Archived from groups: comp.periphs.printers (
More info?)
Man, there sure a lot of you from the UK in this newsgroup! I'm in the USA
and if I ever have a question regarding any Epson product, I just call Epson
Technical Support (in New York) and they are happy to help me. They
transfer me to sales or even their research guys if I want. I've had
wonderful conversations with the lab techs, although the Bronx and New
Jersey accents are quite funny, and they are all ready to help.
They have mailed me packets of a dozen or so print samples, all on 8 1/2" by
11" papers. Some of the prints off the professional printers are
incredible! Give the guys in New York a call. You can get the number off
the Epson America website.
"ClubCX" <tom@botservice.net> wrote in message
news:1116550244.534032.185500@f14g2000cwb.googlegroups.com...
> Just an update...
>
> Ever since the beginning of January I've been trying to get hold of a
> print sample of the AcuLaser C1100 printer, and it's been quite a
> challenge. I spent most of the past 150 days contacting people by
> e-mail or phone, visiting various stores, and searching for information
> online. Epson UK refused to help in any way. I also had to deal with
> a few other idiots, but I won't go into that now.
>
> However, I finally managed to get a print sample! I found an article
> on Google in which Epson were advertising the printer, and an e-mail
> address to contact a person who works at Epson in New Zealand. I sent
> this person an e-mail, explained what I'd been through and a print
> sample was posted all the way over here to England. Now that I've seen
> it I know that the C1100 is the perfect printer for me, and I'll be
> ordering one just as soon as my new computer is built.
>
> I guess there are two possible lessons that could be learnt from this.
> 1) perseverance pays off
> 2) customer service is so deficient these days that you'll have to
> speak to somebody on the other side of the planet before you'll get any
> kind of meaningful assistance
>