Epson r280 id tray printing problems

[prmw1026]

Hello,
epson r280 will not print on id tray...printer is brand new, so is tray. what am i not doing right?

 

[barneyt]

Hello,
epson r280 will not print on id tray...printer is brand new, so is tray. what am i not doing right?

 

[onek2bwith]

and you are lining up the arrows at the beginning of printing? also do you have cards in both slots?