Error message when starting age of kings

[JOJO]

Archived from groups: microsoft.public.games.ageofkings (More info?)

When I launch my age of kings game, i receive this error
message: "age of empires II has encountered a problem and
must close, we are sorry for any inconvenience," or
something to that effect. I have tried uninstalling it,
and then reinstalling it, but that doesn't help. Can
anybody me?

 

[Guest]

Archived from groups: microsoft.public.games.ageofkings (More info?)

Hi "jojo"

Let's try some basic troubleshooting. If the problem still persists
please post back and we'll try some more steps. Good luck! 🙂

1. To see if it's a software conflict: Temporarily disable Startup
programs one at a time, starting with Firewall, Antivirus, and ad
blockers using: http://new.jtsoft2001.com/windows/startup.php

You can lookup what a program does before you disable it here:
http://www.sysinfo.org/startuplist.php

2. Run a virus scan at: http://housecall.antivirus.com Afterwards
Download & Run Spybot from: http://security.kolla.de to find any
Trojans, Adware, or Spyware which could clog up your system.

3. Click My Computer / Rightclick the Drive & Choose Properties
/ Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
the "Error-Checking" and "Defragmentation" utilities.

4. Go to the Windows Update site for everything under Critical and
Recommended: http://windowsupdate.microsoft.com Some games
require a patch: http://www.avault.com/pcrl/patches_list.asp?letter=a

5. Update DirectX and your Chipset, Sound, &Video Drivers:
For all Video / DirectX / Game and Hardware Issues, I have a
Checklist of Solutions at: http://mvps.org/nibblesnbits/Video.html

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: ;gms]http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

<anonymous@discussions.microsoft.com> wrote in message news:e58201c43c77$9c55f3f0$a101280a@phx.gbl...
| When I launch my age of kings game, i receive this error
| message: "age of empires II has encountered a problem and
| must close, we are sorry for any inconvenience," or
| something to that effect. I have tried uninstalling it,
| and then reinstalling it, but that doesn't help. Can
| anybody me?