Question Ethernet and wifi are not working properly after replacing laptop hard disk

[AfnanShk73]

So, the gaming ports on my college LAN are blocked (smh). But I could still download Fortnite updates on LAN after logging in to Epic Games through mobile data. Recently I had to replace my laptop hard disk and install Windows anew and since then I can't download Fortnite. Same problem is happening on Steam.
Another problem that has come up is that I can't get internet through a LAN cable but wifi works fine. Any solutions??

 

[richiestang_78]

Go to the laptops manufacturers website, find the support page and see if you can find the LAN driver. Windows does an OK job at automatically finding drivers, however laptops sometimes use very specific ones that Windows cant get.

 

[AfnanShk73]

Go to the laptops manufacturers website, find the support page and see if you can find the LAN driver. Windows does an OK job at automatically finding drivers, however laptops sometimes use very specific ones that Windows cant get.

Didn't work...

 

[BensTechTalk]

So, the gaming ports on my college LAN are blocked (smh). But I could still download Fortnite updates on LAN after logging in to Epic Games through mobile data. Recently I had to replace my laptop hard disk and install Windows anew and since then I can't download Fortnite. Same problem is happening on Steam.
Another problem that has come up is that I can't get internet through a LAN cable but wifi works fine. Any solutions??

This may be caused by faulty hardware or drivers and i doubt this could be caused by a HDD replacement, but whoever did the HDD replacement may have knocked a conection loose

Hope this helped!

 

[Bigwil]

AfnanShk73, didn't work is not a helpful answer. Did you find the support page of the laptops manufacturer, i.e. support.hp.com or support.dell.com? Do you know what type of Lan driver you need? Go into Control Panel > Device Manager and check and write down every device that has a red x next to it. Then let us know what you find, model of the laptop, OS Windows version you are using. E.g. Win 7 or Win X.

 

[AfnanShk73]

This may be caused by faulty hardware or drivers and i doubt this could be caused by a HDD replacement, but whoever did the HDD replacement may have knocked a conection loose

Hope this helped!

Well, I was the one who replaced the HDD...so maybe....

 

[AfnanShk73]

AfnanShk73, didn't work is not a helpful answer. Did you find the support page of the laptops manufacturer, i.e. support.hp.com or support.dell.com? Do you know what type of Lan driver you need? Go into Control Panel > Device Manager and check and write down every device that has a red x next to it. Then let us know what you find, model of the laptop, OS Windows version you are using. E.g. Win 7 or Win X.

Yes, I found the support page (HP). It said that I already have the latest drivers installed...but I installed all the network related ones again anyway.
I checked in device manager...no red Xs.
Model No.: 15-bs123ne
Windows 10

 

[Bigwil]

AfnanShk73, thanks for the info. Try this: Press the Windows key and type Control Panel> Click Open > Click on Network and Sharing Center >Click Change adapter settings > Right click on Ethernet and Select Properties > Make sure Client for Microsoft Networks, File and Print..., QoS..., Internet Protocol V4 and IP Version 6 are checked. Now report back to us.