Ethernet Cable Connection Error. Code 10

[Scarecrow70]

So I decided to recently to get an Ethernet cable long enough to reach my router for better connection. But every time I connect the Ethernet cable I get this error.
The Intel(R) Ethernet Connection (2) I219-V adapter is experiencing driver- or hardware-related problems
So I thought maybe updating the driver would help but then I get this error with code 10 when trying to install the new drivers for my adapter. I'm not sure how I could fix this or how this problem could have occurred. I was reading some threads with people having similar problems that said maybe an electrical shock to my system could have done something which did occur one night. There was a storm which damaged a GFI and we had to one someone come exchange it with a new one. Not sure if this could have done anything to my system. Everything else is working fine but the Ethernet connection port.

I was searching through event logs and saw this on the day of the outage
Log Name: System
Source: e1dexpress
Date: 8/3/2017 8:34:22 PM
Event ID: 27
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: DESKTOP-SSI29GJ
Description:
Intel(R) Ethernet Connection (2) I219-V
Network link is disconnected.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="e1dexpress" />
<EventID Qualifiers="40964">27</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-08-04T01:34:22.725609900Z" />
<EventRecordID>3514</EventRecordID>
<Channel>System</Channel>
<Computer>DESKTOP-SSI29GJ</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>Intel(R) Ethernet Connection (2) I219-V</Data>
<Binary>0000040002003000000000001B0004A00000000000000000000000000000000000000000000000001B0004A0</Binary>
</EventData>
</Event>

 

[Ralston18]

What connectivity were you using before the storm? E.g., Ethernet wall ports, powerline adapters....?

Open the case and ensure that the current network adapter is firmly in place. Check everything else as well. May well be some damage especially if a GFI was damaged along the way.

How long is "long" and what CAT Ethernet cable (e.g., 3, 5, 5e, 6) are you using?

Try another known working Ethernet cable on your current device.

Try the long Ethernet cable on another wired device to determine if the problem follows the cable.

Likewise do the same with another known working network adapter.

Your objective is to narrow down the possible reasons.

 

[Scarecrow70]

When the storm hit I had an Ethernet cable connected directly to the router. The router is connected to the wall to a coaxial cable. I have tried using different Ethernet cables I actually bought a new one thinking the one I was using could've been damaged. The new one I'm using is cat6 the other one that I had at the time of the storm was a cat 5e. Also I'm not sure why but the Ethernet port in on my computer has an amber color LED. Not sure what that could mean. I have tried the old Ethernet cable on my old computer and it seemed fine. Just the Ethernet port on my new one isn't working.

 

[Ralston18]

The amber color may indicate that the port is working at a lower speed. You will need to check the applicable documentation.

And the connectivity is:

ISP -----coax-----> Router ------Ethernet------> PC

Was the router (make & model?) power supply connected to the same circuit as the GFI?

 

[Scarecrow70]

Yeah it was, but since then we have received a new router and modem.

 

[Ralston18]

So now you have:

ISP ----coax --> modem ----Ethernet ---> router ---Ethernet ----> PC(s)


However, going back a bit....

https://support.microsoft.com/en-us/help/310123/error-codes-in-device-manager-in-windows

http://troubleshooter.xyz/wiki/fix-this-device-cannot-start-code-10-error/

The idea is to demonstrate that your drivers are truly up to date and properly configured.

Once that is verified then I would suspect the network adapter card was physically damaged.

Do you have access to or are you able to borrow another network adapter card - USB, or PCIe?