Ethernet cable not connecting and can't use wireless. [Windows 10]

[Matthew_Lagster]

Hello there, I had a new pc built for me and yesterday I tried connecting it to the internet. The problem was that the ethernet cable didn't connect to the pc. I checked some other forums, and I saw people saying something about getting a driver for the network adapter, however I don't know exactly which driver I'll need to install for my exact adapter. Wireless internet does not work either.

If anyone knows how to solve this problem, help will be much appreciated.

- Matthew

 

[rontonomo]

I would suggest going to the website for the motherboard that has all the drivers for it and reinstalling the drivers that relate to your nic and wifi versions.

 

[smorizio]

if it was built for you yesterday take it back have them install the motherboard chipset and all the drivers for you. make sure the ethernet and wifif is working before you leave. if not you need to use a usb stick from another working pc and downlaod the drivers.