[SOLVED] Ethernet card causing sudden shutdowns

VenB

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Aug 27, 2021
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So I have this gigabit TG-3468 ver 2 ethernet card from tp-link.

My specs are :
Amd a8-3820
Amd radeon r7 240
2x4 gb of ram stick that are not the same
TA55M-L motherboard from jetway
120 gb ssd from walram
320 gb from wester digital
500 gb from seagate
700w GPL-3CMSF psu from Fortress
And an old pci standard, 4 port USB PCI card

The PCIe x1 slot was previously occupied by a realtek wifi card. The problem is that the gigabit ethernet card cause my system to suddenly shutdown without warning or indication that it was gonna happen. I tried searching for an answer online but non seem to work, the theory I got is either the psu is not good enough or the card itself is faulty. For now, I am using my onboard ethernet board but I'm missing out on a whole 100mbps of speed.

If there instructions to obtain information on why this is happening I will do it. I don't want to spend either a new psu or ethernet card.
 

Ralston18

Titan
Moderator
What OS are you running?

So the TG-3468 does work - the only known problem being the sudden system shutdowns - correct?

Is that 120 GB SSD the boot drive? If so, how full is the drive?

Did you uninstall or disable the original realtek wifi card?

Look in Reliability History and Event Viewer.

Either one or both may be capturing some error code, warning, or even an informational event just before or at the time that your system shuts down.

Also: run "ipconfig /all" (without quotes) via the Command Prompt.

Post the results.
 

VenB

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Aug 27, 2021
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Yes the ethernet does work and I receive all 200mbps of my speed.

The ssd is the boot drive and it is about 40gb free

When I first installed it back, it automatically installed a driver from windows update, it still shutting down so I tried updating the driver manually with it's actual drivers from tp-link and still the same result.

I remember seeing live kernel event as the reason but I don't know what that is

Sorry, my electricity provider has a scheduled power interruption today. I'll get back to you when it's up
 

VenB

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Aug 27, 2021
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Ok theres finally power here this is from realiability viewer.

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 1a8
Parameter 1: 1
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_19044
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19044.2.0.0.768.101
Locale ID: 13321


This is without the ethernet card:

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-D8PMRME
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Onboard Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller #2
Physical Address. . . . . . . . . : 00-30-18-A4-EA-35
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:4453:3de:ba00:a9d1:9159:cf16:a8cf(Preferred)
Temporary IPv6 Address. . . . . . : 2001:4453:3de:ba00:4595:14a1:7b9c:2152(Preferred)
Link-local IPv6 Address . . . . . : fe80::a9d1:9159:cf16:a8cf%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.10(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, 11 June 1886 6:56:37 am
Lease Expires . . . . . . . . . . : Monday, 18 July 2022 6:12:36 pm
Default Gateway . . . . . . . . . : fe80::1000%9
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 151007256
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2A-50-19-20-30-B4-9E-B1-59-A3
DNS Servers . . . . . . . . . . . : 2001:4450:f0:2::c53
2001:4450:f0:e::c53
1.1.1.1
1.0.0.1
2001:4450:f0:2::c53
2001:4450:f0:e::c53
NetBIOS over Tcpip. . . . . . . . : Enabled


Lastly, this is with the ethernet card connected:


Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-D8PMRME
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Gigabit PCI Express Network Adapter
Physical Address. . . . . . . . . : 7C-8B-CA-00-B0-53
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Onboard Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller #2
Physical Address. . . . . . . . . : 00-30-18-A4-EA-35
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
 

VenB

Prominent
Aug 27, 2021
38
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540
0
Hello it seems I have found the fix. It seems like the same issue with this person. Sighh anyway thanks for trying.

I had to disable c6 mode
 

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