I have an ethernet jack on my wall that's been there since I moved in. I am still a kid and live with my parents so I don't have the master bedroom, which is where the router is, so I can't plug my computer directly into the router. I tried the ethernet jack and my computer just says "Unidentified Network." Is there any way to get that port to work? Could I have someone from Spectrum come out and get it working? I'm probably just stupid but that's why I came here.