Ethernet not working on any devices

[DanTheMan20017]

Recently, anything connected to Ethernet would not let me go online. I've tried to reset the BT Hub but that didn't work. I've looked it up and have possibly found the problem - an issue with the dhcp. Anyone have any solutions?


Windows IP Configuration

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::958:494c:a8c:b57a%4
Autoconfiguration IPv4 Address. . : 169.254.181.122
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : home
Link-local IPv6 Address . . . . . : fe80::9934:39bc:1c52:2b9f%7
IPv4 Address. . . . . . . . . . . : 192.168.1.130
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254

 

[Herc08]

Your DHCP is not set up correctly, or it's not able to assign the correct IP address. The 169.254 means that Windows was not able to be assigned an IP address. Do you have a router that you can reset?

 

[DanTheMan20017]

Your DHCP is not set up correctly, or it's not able to assign the correct IP address. The 169.254 means that Windows was not able to be assigned an IP address. Do you have a router that you can reset?

I can factory reset it if thats what you mean? Will this fix it? I just dont want to reset anything that has already been changed on the settings

 

[ko888]

Are you trying to use wired and Wi-Fi simultaneously? Try disabling the client's Wi-Fi connection if you're trying to use wired ethernet.

 

[DanTheMan20017]

Are you trying to use wired and Wi-Fi simultaneously? Try disabling the client's Wi-Fi connection if you're trying to use wired ethernet.

They have been like that all along and i havent had any issues with them so far

 

[ko888]

What does the following command show?

ipconfig /all

Is there an IP address shown for the DHCP Server?

 

[DanTheMan20017]

What does the following command show?

ipconfig /all

Is there an IP address shown for the DHCP Server?

I have just factory reset my router but that hasn't resolved the issue - only the wireless connections work but ethernet ones dont!

This is what shows when i type ipconfig /all


Windows IP Configuration

Host Name . . . . . . . . . . . . : Daniel
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 62-E3-27-B0-AB-B2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : F8-32-E4-BA-EC-2E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::958:494c:a8c:b57a%4(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.181.122(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 49820388
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-14-ED-5F-60-E3-27-B0-AB-B2
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : TP-LINK 802.11ac Network Adapter
Physical Address. . . . . . . . . : 60-E3-27-B0-AB-B2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::9934:39bc:1c52:2b9f%7(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.130(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 01 June 2017 18:22:53
Lease Expires . . . . . . . . . . : 02 June 2017 20:51:06
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 123790119
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-14-ED-5F-60-E3-27-B0-AB-B2
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

 

[Herc08]

Well Windows should have adapter switching, but turn off your WiFi for a second and let the Ethernet try and connect. Can you also go to Network and Sharing Center and see if it says anything thing? Something wrong with your DHCP settings.

What's strange is that your ethernet doesn't have a default gateway IP, which lets me know something is truly wrong with the Ethernet part of your router.

What's the brand? Can you login to a 192.168.1.1 ?

 

[DanTheMan20017]

Well Windows should have adapter switching, but turn off your WiFi for a second and let the Ethernet try and connect. Can you also go to Network and Sharing Center and see if it says anything thing? Something wrong with your DHCP settings.

Just tried it and it didnt work. My PS4 also isnt working (as its connected to ethernet). When i go to Network and Sharing Center it says that there is no internet access and has 'Unidentified network'

 

[DanTheMan20017]

Well Windows should have adapter switching, but turn off your WiFi for a second and let the Ethernet try and connect. Can you also go to Network and Sharing Center and see if it says anything thing? Something wrong with your DHCP settings.

What's strange is that your ethernet doesn't have a default gateway IP, which lets me know something is truly wrong with the Ethernet part of your router.

What's the brand? Can you login to a 192.168.1.1 ?

The brand is BT. It doesnt look like i can connect to 192.168.1.1

 

[ko888]

Have you tried uninstalling and reinstalling the ethernet controller's device driver?

 

[DanTheMan20017]

Have you tried uninstalling and reinstalling the ethernet controller's device driver?

Yes, have already tried that

 

[ko888]

Have you tried uninstalling and reinstalling the ethernet controller's device driver?

Yes, have already tried that

Do you own or do you lease the BT hub? If you lease it then get it replaced by the leasing company. If you own it then you should scrap it and buy a better quality modem/hub.

 

[Herc08]

Honestly, I would go with a 3rd party router (i.e. ASUS). Get a modem from BT and just plug in the router. Yes, it is an extra device, but you will much more control over it. And you don't even lost quality. I pay for 300mbps and my speed test is always in the 400s.

 

[DanTheMan20017]

Have you tried uninstalling and reinstalling the ethernet controller's device driver?

Yes, have already tried that

Do you own or do you lease the BT hub? If you lease it then get it replaced by the leasing company. If you own it then you should scrap it and buy a better quality modem/hub.

I have just been on the phone to BT, and they couldn't help me and said that it was my computer that was having issues, but i know that it isnt my computer as my PS4 is having the same issue as well

 

[Ralston18]

As I understand it, the default IP for the BT is 192.168.1.254. And you indicate you factory reset the router. So 192.168.1.254 is now the IP address you need to use to access the admin pages.

Going back a couple of steps...

Current connectivity being similar to the following line diagram - correct?

ISP ----->Modem -----> router -----> to wired and wireless devices.... E.g., your PC, PS4 etc..

Check your ethernet cables and connections. Swap out each ethernet cable with a known working cable. Disconnect all wired devices and focus on getting just your wired pc working.

Then start adding back the other devices by installing and configuring them one at a time. Wired first then wireless.

May have a bad port or RJ45 connector.

Note:If you do not have or use IPv6 - disable it. May not hurt to do so even if you do have IPv6 and use it. Simplify to eliminate possibilities.

 

[DanTheMan20017]

As I understand it, the default IP for the BT is 192.168.1.254. And you indicate you factory reset the router. So 192.168.1.254 is now the IP address you need to use to access the admin pages.

Going back a couple of steps...

Current connectivity being similar to the following line diagram - correct?

ISP ----->Modem -----> router -----> to wired and wireless devices.... E.g., your PC, PS4 etc..

Check your ethernet cables and connections. Swap out each ethernet cable with a known working cable. Disconnect all wired devices and focus on getting just your wired pc working.

Then start adding back the other devices by installing and configuring them one at a time. Wired first then wireless.

May have a bad port or RJ45 connector.

Note:If you do not have or use IPv6 - disable it. May not hurt to do so even if you do have IPv6 and use it. Simplify to eliminate possibilities.

I just had a look at the ipconfig /all command and im not sure if it has reset the IP back to the default -

Windows IP Configuration

Host Name . . . . . . . . . . . . : Daniel
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 62-E3-27-B0-AB-B2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : F8-32-E4-BA-EC-2E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::958:494c:a8c:b57a%4(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.181.122(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 49820388
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-14-ED-5F-60-E3-27-B0-AB-B2
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

 

[DanTheMan20017]

As I understand it, the default IP for the BT is 192.168.1.254. And you indicate you factory reset the router. So 192.168.1.254 is now the IP address you need to use to access the admin pages.

Going back a couple of steps...

Current connectivity being similar to the following line diagram - correct?

ISP ----->Modem -----> router -----> to wired and wireless devices.... E.g., your PC, PS4 etc..

Check your ethernet cables and connections. Swap out each ethernet cable with a known working cable. Disconnect all wired devices and focus on getting just your wired pc working.

Then start adding back the other devices by installing and configuring them one at a time. Wired first then wireless.

May have a bad port or RJ45 connector.

Note:If you do not have or use IPv6 - disable it. May not hurt to do so even if you do have IPv6 and use it. Simplify to eliminate possibilities.

I forgot to mention the fact that im using a TP Link for PS4 and PC

 

[DanTheMan20017]

Guys, I feel so stupid. All i had to do was re-pair my TP Links as something was wrong with them.
Apologies for any inconveniences caused by me not mentioning the fact that i was using TP Links