Question Ethernet outlet not working in one room

Apr 10, 2021
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So I just had a technician from Xfinity come to my home to setup several internet outlets in my home, he was able to turn 2 of them on but the third and most important outlet does not receive an internet connection. It detects that its connected to something but just shows it as an 'Unidentified Network' on my PC. I tried to connect my PS5 into the jack at the technicians discretion to no avail. He tried multiple times to fix the wiring and a couple other things but wasn't able to get it to work. Unfortunately he had to leave but I'm still stuck with this problem, please help.
 

kanewolf

Titan
Moderator
So I just had a technician from Xfinity come to my home to setup several internet outlets in my home, he was able to turn 2 of them on but the third and most important outlet does not receive an internet connection. It detects that its connected to something but just shows it as an 'Unidentified Network' on my PC. I tried to connect my PS5 into the jack at the technicians discretion to no avail. He tried multiple times to fix the wiring and a couple other things but wasn't able to get it to work. Unfortunately he had to leave but I'm still stuck with this problem, please help.
For in-wall wiring, the first thing you need is a simple ethernet tester like this -- https://www.amazon.com/Klein-VDV526-052-Scout-Junior-Tester/dp/B004CI9NRM
It has a main unit and a remote. You put one on one end and one on the other end. It can also help you identify if you have both ends of the wire identified.
 

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