Question Ethernet port does not work on connected HP Usb-C G4 docking station.

[MC_Kejml]

Hello,



I have bought a docking station HP USB-C G4 and connected it to my HP Probook 430 G5 laptop. Everything works except for the Ethernet port. When I plug my ethernet cable into it, it says "Identifying" in the lower right corner of the start menu (I see the picture of a PC with ethernet cable with a exclamation mark), and then shows me that internet connection is not available.



What I tried:



1) Shutting off thunderbolt security in BIOS - I can't find it there. Under advanced -> ports, there is no mention of thunderbolt

2) Updating all drivers - no change.

3) HP security manager - didnt find anything there.



It seems that the ethernet connects to "Realtek USB GbE Family Controller", which is updated to the latest version (28.03.2019). Devmgmt shows no problems there.



Any ideas?

 

[Lutfij]

Can you check and see which version of the BIOS your currently on for your laptop? The dock also needs a firmware to operate, see if these updates are necessary.

 

[MC_Kejml]

Can you check and see which version of the BIOS your currently on for your laptop? The dock also needs a firmware to operate, see if these updates are necessary.

Thanks for the reply,
I am running Q85 ver. 01.08.01. The current BIOS release date is 07/18/2019.
As for the firmware, I have already updated it along with the drivers. Strange thing is, devmgmt shows that the drivers for the USB dock are from 2006.