[SOLVED] Ethernet suddenly stopped working

[daviddklee913]

Hello, and happy New Year!

I’m asking on behalf of my friend and we’re chatting through a screen so please bear with me that I don’t have certain information immediately available.

His adaptor icon on the bottom right says “identifying...” and eventually says he has no internet connection, and “cannot verify IP”

Here’s what I do know and what he’s tried:

1. IP config/release/renew + dns flush
2. Disabled and enabled drivers, both PC and router reboots.
3. He’s tried to hook the router to his Nintendo Switch via Ethernet. Same issue on Switch (perhaps not a local-to-PC/motherboard problem?)
4. Assigned IP addresses, changed around from static/dynamic/dhcp.

No luck. We would greatly appreciate some help. We seem to have exhausted about every troubleshoot we could find online, even through these forums!

 

[Ralston18]

He needs to work with the person having admin rights to his network's router.

If it is not a local network problem blocking him from the internet then it may be an ISP problem which again will need the router's admin person (who is likely paying for the ISP services) to intervene.