[SOLVED] Ethernet wall jack not working

[Diesel350]

My router for Internet is an Arris NVG468MQ and for Wifi I have the Google Mesh Wifi. When I sign in online to my device configuration and look at the network I can see the Ethernet port is active when the device is plugged into that Ethernet port and when I am on the device/Laptop I can see the Ethernet connection is there but it does not end up connecting to the Internet. Does anyone know what step I need to take to get my devices to connect through this Ethernet port?

 

[SamirD]

If your arris is in modem mode, it will not be able to route traffic to the internet. What is the ip address your laptop is getting?

 

[Diesel350]

If your arris is in modem mode, it will not be able to route traffic to the internet. What is the ip address your laptop is getting?

Laptop says no network when I plug into Ethernet. It does this when I plug it in to any of the Ethernet wall jacks throughout the house. Connection type is DHCP client.

 

[bill001g]

What is on the other end of the wall jacks.

I assume if you plug your laptop direclty into your router/modem it works ?

 

[SamirD]

Laptop says no network when I plug into Ethernet. It does this when I plug it in to any of the Ethernet wall jacks throughout the house. Connection type is DHCP client.

What is the IP address your laptop is getting? Because if it is 192.168.100.x, you are not going to get Internet access that way.

 

[Diesel350]

What is the IP address your laptop is getting? Because if it is 192.168.100.x, you are not going to get Internet access that way.

When I plug it in to the Ethernet cable it does not give me an IP Address

 

[Diesel350]

What is on the other end of the wall jacks.

I assume if you plug your laptop direclty into your router/modem it works ?

I don't know for some odd reason even when i plug it in directly to my modem it still says no network

 

[SamirD]

I don't know for some odd reason even when i plug it in directly to my modem it still says no network

Okay, there's some bigger problems here. Disconnect the cable from your cable modem, power it on and plug your laptop directly to it. It should get an IP address and be able to go to 192.168.100.1.

 

[Diesel350]

Okay, there's some bigger problems here. Disconnect the cable from your cable modem, power it on and plug your laptop directly to it. It should get an IP address and be able to go to 192.168.100.1.

Ok I connected my laptop and it's working now. It connected to the IP address 192.168.254.xx

 

[Diesel350]

Also, I have a bunch of CAT5 cables coming out of my closet and I have a D-Link Gigbit switch there and out of the about 8 Cat 5e cables there only one works when I plug into the switch. None of the other ports light up when I put in the other cables.

 

[Diesel350]

Ok now when I try to connect my laptop to the Ethernet port in the wall it stays stuck in connecting.

 

[SamirD]

Ok I connected my laptop and it's working now. It connected to the IP address 192.168.254.xx

Okay, try going to 192.168.254.1 or 192.168.254.254, or whatever ipconfig on your laptop shows you is your default gateway. This should pull up your modem status page.

 

[SamirD]

Also, I have a bunch of CAT5 cables coming out of my closet and I have a D-Link Gigbit switch there and out of the about 8 Cat 5e cables there only one works when I plug into the switch. None of the other ports light up when I put in the other cables.

Don't mess with that right now. We have to figure out what is going on at the modem level first.