Question Event 153 error on 500GB Samsung 850 Evo SSD

[rpeopler]

I purchased a 500GB Samsung 850 EVO May 2018, but for the past several months my PC has been intermittently freezing, corresponding with an Event ID 153 error in Event Viewer. The errors appear several times per minute, and the freezing varies in duration, very rarely requiring a hard reboot. Each event has a message akin to "The IO operation at logical block address 0xfe743d0 for Disk 0 (PDO name: \Device\00000031) was retried." The address differs each time, but the Binary Data is identical each time:

0000: 0004010F 002C0004 00000000 80040099
0010: 00000000 00000000 00000000 00000000
0020: 00000000 00000000 2A040000


In Bytes

0000: 0F 01 04 00 04 00 2C 00 ......,.
0008: 00 00 00 00 99 00 04 80 ....™..€
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 04 2A ...*

I also did a SMART check, and the SSD is in good health, but here's the report:

----------------------------------------------------------------------------
CrystalDiskInfo 8.2.0 (C) 2008-2019 hiyohiyo
Crystal Dew World : https://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 10 [10.0 Build 17134] (x64)
Date : 2019/07/22 14:48:37

-- Controller Map ----------------------------------------------------------
- Standard SATA AHCI Controller [ATA]
+ Standard SATA AHCI Controller [ATA]

• Samsung SSD 850 EVO 500GB
• ST31000524AS
• Microsoft Storage Spaces Controller [SCSI]

-- Disk List ---------------------------------------------------------------
(1) Samsung SSD 850 EVO 500GB : 500.1 GB [0/1/0, pd1] - sg
(2) ST31000524AS : 1000.2 GB [1/1/0, pd1] - st

----------------------------------------------------------------------------
(1) Samsung SSD 850 EVO 500GB
----------------------------------------------------------------------------
Model : Samsung SSD 850 EVO 500GB
Firmware : EMT02B6Q
Serial Number : S2RANX0J439294K
Disk Size : 500.1 GB (8.4/137.4/500.1/500.1)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 976773168
Rotation Rate : ---- (SSD)
Interface : Serial ATA
Major Version : ACS-2
Minor Version : ATA8-ACS version 4c
Transfer Mode : SATA/600 | SATA/600
Power On Hours : 4349 hours
Power On Count : 1405 count
Host Writes : 8602 GB
Wear Level Count : 12
Temperature : 36 C (96 F)
Health Status : Good (100 %)
Features : S.M.A.R.T., 48bit LBA, NCQ, TRIM, DevSleep
APM Level : ----
AAM Level : ----
Drive Letter : C:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
05 100 100 _10 000000000000 Reallocated Sector Count
09 _99 _99 __0 0000000010FD Power-on Hours
0C _98 _98 __0 00000000057D Power-on Count
B1 _99 _99 __0 00000000000C Wear Leveling Count
B3 100 100 _10 000000000000 Used Reserved Block Count (Total)
B5 100 100 _10 000000000000 Program Fail Count (Total)
B6 100 100 _10 000000000000 Erase Fail Count (Total)
B7 100 100 _10 000000000000 Runtime Bad Block (Total)
BB 100 100 __0 000000000000 Uncorrectable Error Count
BE _64 _56 __0 000000000024 Airflow Temperature
C3 200 200 __0 000000000000 ECC Error Rate
C7 _88 _88 __0 000000002B78 CRC Error Count
EB _99 _99 __0 000000000013 POR Recovery Count
F1 _99 _99 __0 000433415461 Total LBAs Written

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0040 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 5332 5241 4E58 304A 3433 3932 3934 4B20 2020 2020
020: 0000 0000 0000 454D 5430 3242 3651 5361 6D73 756E
030: 6720 5353 4420 3835 3020 4556 4F20 3530 3047 4220
040: 2020 2020 2020 2020 2020 2020 2020 8001 4001 2F00
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0101
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0F10
070: 0000 0000 0000 0000 0000 001F 850E 00C6 016C 0060
080: 03FC 0039 746B 7D01 4163 7469 BC01 4163 207F 0001
090: 0004 0000 FFFE 0000 0000 0000 0000 0000 0000 0000
100: 6030 3A38 0000 0000 0000 0008 4000 0000 5002 538D
110: 41F0 B5E1 0000 0000 0000 0000 0000 0000 0000 401E
120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 0000
130: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
140: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0003 0001
170: 2020 2020 2020 2020 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 003D 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 0001 0000 0000
220: 0000 0000 107F 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0000 0800 0000 0000 0000 0000
240: 0000 0000 0000 4000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 8CA5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 05 33 00 64 64 00 00 00 00 00 00 00 09 32
010: 00 63 63 FD 10 00 00 00 00 00 0C 32 00 62 62 7D
020: 05 00 00 00 00 00 B1 13 00 63 63 0C 00 00 00 00
030: 00 00 B3 13 00 64 64 00 00 00 00 00 00 00 B5 32
040: 00 64 64 00 00 00 00 00 00 00 B6 32 00 64 64 00
050: 00 00 00 00 00 00 B7 13 00 64 64 00 00 00 00 00
060: 00 00 BB 32 00 64 64 00 00 00 00 00 00 00 BE 32
070: 00 40 38 24 00 00 00 00 00 00 C3 1A 00 C8 C8 00
080: 00 00 00 00 00 00 C7 3E 00 58 58 78 2B 00 00 00
090: 00 00 EB 12 00 63 63 13 00 00 00 00 00 00 F1 32
0A0: 00 63 63 61 54 41 33 04 00 00 00 00 00 00 00 00
0B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 53
170: 03 00 01 00 02 FF 00 09 01 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 04

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 05 0A 00 00 00 00 00 00 00 00 00 00 09 00
010: 00 00 00 00 00 00 00 00 00 00 0C 00 00 00 00 00
020: 00 00 00 00 00 00 B1 00 00 00 00 00 00 00 00 00
030: 00 00 B3 0A 00 00 00 00 00 00 00 00 00 00 B5 0A
040: 00 00 00 00 00 00 00 00 00 00 B6 0A 00 00 00 00
050: 00 00 00 00 00 00 B7 0A 00 00 00 00 00 00 00 00
060: 00 00 BB 00 00 00 00 00 00 00 00 00 00 00 BE 00
070: 00 00 00 00 00 00 00 00 00 00 C3 00 00 00 00 00
080: 00 00 00 00 00 00 C7 00 00 00 00 00 00 00 00 00
090: 00 00 EB 00 00 00 00 00 00 00 00 00 00 00 F1 00
0A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 4E

Any help would be greatly appreciated!

 

[mdd1963]

Perhaps some sort of glitch or corruption has occurred, but, if it's a glitch, you can (if your data is backed up safely elsewhere) delete your partition(s) and reinstall WIn10 within 10 minutes or so...(Naturally, reinstalling applications is a pain, which is why I keep a list of apps I have, and, even have their downloaded/ latest installers on a separate drive)

You can try another SATA data cable, and, use a different mainboard SATA port, this will eliminate most everything in one fell swoop....

Or, slap in a Crucial MX500 for $67, and retest...(If you got the 850 EVO only 14-15 months ago, perhaps it is under warranty, if it is actually bad)

Samsung 850/860 EVOs have been noted for reliability, but, any can device can fail or experience corruption...

 

[PC Tailor]

What is the rest of your system spec?
Are you connected to a 3G or 6G port on your motherboard?
Have you tried a different SATA cable?
Have you ran a CHKDSK and an SFC /Scannow?

You may also want to consider this thread if you're having a RAID setup for example: https://www.techsupportforum.com/forums/f16/windows-event-153-on-a-ssd-drive-1216969.html

 

[rpeopler]

Perhaps some sort of glitch or corruption has occurred, but, if it's a glitch, you can (if your data is backed up safely elsewhere) delete your partition(s) and reinstall WIn10 within 10 minutes or so...(Naturally, reinstalling applications is a pain, which is why I keep a list of apps I have, and, even have their downloaded/ latest installers on a separate drive)

You can try another SATA data cable, and, use a different mainboard SATA port, this will eliminate most everything in one fell swoop....

Or, slap in a Crucial MX500 for $67, and retest...(If you got the 850 EVO only 14-15 months ago, perhaps it is under warranty, if it is actually bad)

Samsung 850/860 EVOs have been noted for reliability, but, any can device can fail or experience corruption...

I only have a primary/recovery partition, so should I just backup all my important apps/files and wipe the drive? Also, I got some new SATA III 6 Gbps cables due to CRC errors showing up in a SMART check (though the drive is otherwise healthy) but alas, the issues haven't disappeared.

 

[rpeopler]

What is the rest of your system spec?
Are you connected to a 3G or 6G port on your motherboard?
Have you tried a different SATA cable?
Have you ran a CHKDSK and an SFC /Scannow?

You may also want to consider this thread if you're having a RAID setup for example: https://www.techsupportforum.com/forums/f16/windows-event-153-on-a-ssd-drive-1216969.html

CPU: Intel Core i7-3770k@4.0Ghz
Mobo: AsRock Z77 Extreme 4
GPU: Gigabyte GTX 970 4GB
RAM: 2 x 4 GB @ 1333 MHz (unknown manufacturer, got them secondhand forever ago)
OS: Windows 10 64-bit
PSU: EVGA Supernova G2 750W

The SSD is connected to a SATA 3 6 Gbps port, and I've tried using a different cable. Ran CHKDSK and SFC/Scannow a week or so ago and some errors were discovered and repaired; however, the issue is still present. Not using a RAID setup, either.

 

[popatim]

I've only seen this when the wrong storage controller driver was used but I would start with updating the motherboard driver and then install your motherboards newest chipset then the sata/ahci drivers.