Event 41 - Kernel Power Error

[Steveleeb]

Any time I start using my graphics card (gaming specifically) my computer will either black screen crash or restart. All symptoms lead me to believe this was a faulty power supply but after testing another power supply the problem persists. I live in an apartment and had a weird amount of success changing outlets to the one across the room. However, after one day the problem started again.

I have not made changes to my build or arrangement in the past 1 1/2 years so there are not many variables to consider. My current assumption is that the outlets are simply not providing enough power.

Any tips on this matter would be greatly appreciated.

 

[t53186]

TIP-if you are in the US your outlet is supplying enough power. Many things can cause your system to crash while gaming. It could be your PC power supply what is the wattage, could be overheating, maybe look inside and see.

 

[Steveleeb]

Ah yeah forgot to mention. The wattage is more than enough as it is a 750 watt. All temps are also more than acceptable.

 

[bgunner]

Is the PC overclocked? if so remove the OC and retry.
Is teh GPU overclocked? If so remove the OC and retry.

The GPU driver can cause this issue. Have you updated the driver recently? IF not try it, if you have try doing a clean install of the driver to insure no other parts of older drivers are causing issues.

Are you using any part of AMD's Relive other than just the driver? If so turn these options off and retry to see if hte issues remain. Relive is known for causing problems at this point.

Event 41 just indicates the system was shut down improperly so this is not much help but you can try the program WhoCrashed to find out more information about what crashed.

 

[Steveleeb]

I have tried reinstalling drivers but will try again before going with a full reformat. I'd rather not reformat so reinstalling the drivers again couldn't hurt. I'll post back here with the results. Also I am not overclocking anywhere.

 

[Ironsounds]

Hello... Wires/Screws work their way Loose at Outlets due to the heating and cooling of the materials used... I would suggest shutting off the breaker to one (them) and giving them a Screw Driver twist... OR Replace the outlet completely... As a place to start with your problem B /

 

[bgunner]

there is no need to reformat the HDD/SSD. A clean install of the drivers is what I am referring to not of the OS.

AMD has included an option to do a clean install in the installer. Once this runs Before installing the new drivers go through the HDD/SSD and remove all traces of the AMD software and run Ccleaners registry cleaner. do a restart and finish the GPU driver install.

EDIT: also please let us know if any parts are overclocked.

 

[Steveleeb]

No parts are overclocked. After clean installing the drivers and running Ccleaner, the issue is the same. However, while deleting AMD files on the C drive I noticed there are AMD files located in the Windows SxS folder. I did not want to touch these manually so I ran a disk cleanup for the C drive. I checked everything to be removed and in the middle of the cleanup my computer went through the same restart that occurs when playing a game. After weeks of testing this is the only time the restart/crash has ever occurred while a game was not open. I feel there may be a correlation here. Running disk cleanup again had no effects.

Is it possible for a faulty video card to be causing this issue?

 

[bgunner]

Have you run HDtune to see if the HDD/SSD is having issues?
Have you tested the Memory? Use Memtest86+ to test and run it for 3 full complete passes
Have you stress tested the CPU? Prime 95 on blend for a minimum of 2 hours.
Have you stress tested the GPU? Use OCCT's GPU test with Error checking enabled. If the GPU is unstable it will tell you by throwing errors.

Can a bag GPU cause this, yes But it is more likely that the HDD/SSD or Ram would cause this than the GPU. If you have not run these tests I recommended please run them in the order mentioned and get back to us. All are free so there is no reason not to run them.

 

[Steveleeb]

After running each test, all tests passed except for OCCT. However, error checking did not provide any additional info as the system crashed about 20 seconds in. What I am getting from this is that either the gpu is dead or the outlets in my room may not be providing enough power.

I'm not sure what the next step for testing is however. I could pick up a graphics card from best buy and see what kind of results I get.

 

[bgunner]

You can try the GPU in a different PC to test the GPU. If the GPU test good look into the power in the home if it tests bad then but a different GPU.

 

[Steveleeb]

I don't have another GPU so I'll have to give a new one a shot. I'll post back here with results in case any future readers have a similar problem. Thanks for the help bgunner!

Edit: Replacing the graphics card has fixed the issue for anyone else experiencing similar symptoms