EVGA 1080 ti keeps turning off

[colsonyoung]

I just built my PC and the graphics card keeps turning off in a way that makes it impossible to turn of the pc by pushing the power button. The temps are totally normal and it only happens when a game is running.

System:
Ryzen 7 2700x cpu
Asus prime x470 mobo
16gb 3200 ddr4 ram
Evga 1080ti FTW3
Corsair 750W psu

Do I need a bigger power supply? Is it a bad graphics card?

 

[uppercut4u]

PSU should be fine. Are you OC the card at all? Does it crash during boot, windows? Or only in game? did you change or add hardware recently? Are all the drivers up to date on GPU, mobo etc?

 

[colsonyoung]

PSU should be fine. Are you OC the card at all? Does it crash during boot, windows? Or only in game? did you change or add hardware recently? Are all the drivers up to date on GPU, mobo etc?

Not OCing the GPU, it only crashes in-game, running windows, built the pc recently but haven't added or changed anything, and all drivers are up to date.

 

[jankerson]

What 750W PSU is it?

Model number?

 

[colsonyoung]

What 750W PSU is it?

Model number?

CP-9020155-NA
It's the corsair RMx white 750W 80+ gold certified fully-modular supply

 

[jankerson]

What 750W PSU is it?

Model number?

CP-9020155-NA
It's the corsair RMx white 750W 80+ gold certified fully-modular supply

How is it connected to the PSU?

Are you using both PCIe cables or one using the 2 connections?

You should be using BOTH cables.

 

[colsonyoung]

What 750W PSU is it?

Model number?

CP-9020155-NA
It's the corsair RMx white 750W 80+ gold certified fully-modular supply

How is it connected to the PSU?

Are you using both PCIe cables or one using the 2 connections?

You should be using BOTH cables.

I'm using both

 

[jankerson]

What 750W PSU is it?

Model number?

CP-9020155-NA
It's the corsair RMx white 750W 80+ gold certified fully-modular supply

How is it connected to the PSU?

Are you using both PCIe cables or one using the 2 connections?

You should be using BOTH cables.

I'm using both

Ok, what is it doing exactly?

Have you updated the bios?

Have to updated Windows?

Are you using the latest Nvidia driver?

 

[colsonyoung]

What 750W PSU is it?

Model number?

CP-9020155-NA
It's the corsair RMx white 750W 80+ gold certified fully-modular supply

How is it connected to the PSU?

Are you using both PCIe cables or one using the 2 connections?

You should be using BOTH cables.

I'm using both

Ok, what is it doing exactly?

Have you updated the bios?

Have to updated Windows?

Are you using the latest Nvidia driver?

Again, all drivers, software, and os are fully up to date. When I begin playing a game, it will turn off at some point. When it turns off, I'm unable to shutdown the pc with the front button, I have to shut it off from the power supply (yes the button works normally). After that, it usually doesn't happen again until next time I'm playing a game.

 

[jankerson]

What do you mean by turn off?

 

[drivinfast247]

Run memtest86. See if any faults with RAM

 

[colsonyoung]

What do you mean by turn off?

The screen goes black and all the lights on the GPU turn off

 

[jankerson]

How old is that PSU?

 

[colsonyoung]

How old is that PSU?

Everything is brand new, I built the PC 7 days ago with only new parts

 

[jankerson]

How old is that PSU?

Everything is brand new, I built the PC 7 days ago with only new parts

OK, now those PCIe cables....

The solid 8 pins goes into the PSU and the 6+2 pin ends goes into the GPU.

You do have both MB power connections plugged in right, the 24 pin and 8 pin?

 

[colsonyoung]

How old is that PSU?

Everything is brand new, I built the PC 7 days ago with only new parts

OK, now those PCIe cables....

The solid 8 pins goes into the PSU and the 6+2 pin ends goes into the GPU.

Yes that is how I have it

 

[jankerson]

And both the 24 pin power and CPU 8 pin connected to the MB?

 

[colsonyoung]

And both the 24 pin power and CPU 8 pin connected to the MB?

Yep

 

[jankerson]

Check the power cables and make sure they are fully seated.

Unplug them and reattach them to be sure they are fully seated.


That both from the PSU and MB/GPU.

And make sure they are plugged into the right spots on the PSU.

 

[colsonyoung]

Check the power cables and make sure they are fully seated.

Unplug them and reattach them to be sure they are fully seated.


That both from the PSU and MB/GPU.

And make sure they are plugged into the right spots on the PSU.

Okay, and seeing as I am unable to immediately confirm that it won't shut off again, what's the next step if that doesn't work?

 

[jankerson]

Start the RMA process.

 

[colsonyoung]

Start the RMA process.

Which is? I've already gone through all the guides I can find on here

 

[jankerson]

Start the RMA process.

Which is? I've already gone through all the guides I can find on here

RMA = Return Merchandise Authorization

 

[colsonyoung]

Start the RMA process.

Which is? I've already gone through all the guides I can find on here

RMA = Return Merchandise Authorization

Understood, thank you