EVGA GeForce 960 not seating in PCI-e slot

[wjb260]

Hi all,

Here's my current setup:
Mobo: ASRock H97 PRO4 ATX LGA1150 M
Video card: EVGA GeForce 960 4GB
Case: fractical design define R5

I know the video card is compatible with the mobo, and someone has proved this:
http://pcpartpicker.com/b/7x4CmG

However, I've been trying to seat the vid card in the PCIe slot and I can tell the smaller of the two tabs that contain pins for the card will not go all the way in. The larger part "clicks" in fine yet the card seems to be sliightly raised as you get toward the back of the case where the video input is. I took out my old MOBO and the vid card seats perfectly. There is something that seems to be blocking the smaller tab from going all the way and I have no clue what it could be. The metal plate is going behind the mobo fine...

Any help would be very appreciated I've been trying for hours and I've installed multiple peripheral devices before with no trouble at all.

Here's a picture -- you can see the smaller of the two tabs (on the left of the picture) is slightly raised out of the slot https://drive.google.com/file/d/0B3NfwG0qz3qOcEdPZk5ZY05LVTg/view?usp=sharing

Thanks!

 

[clutchc]

You may be experiencing what sometimes happens to me. The case/motherboard layout is a bit off. The expansion slot bracket on the card has 2 tabs that want to find their way into the slots in the motherboard tray of the case. If they are off just a bit, that can be a problem. The tabs hit the motherboard tray instead of passing thru the slots. Look on the back side of the case (cover off) and see if the card's tabs are all the way thru the motherboard tray.