News EVGA replaces customer's destroyed hard drives after power supply RMA blunder

[Admin]

EVGA will replace a user's two destroyed hard drives due to an RMA power supply process error.

EVGA replaces customer's destroyed hard drives after power supply RMA blunder : Read more

 

[helper800]

Sadly, EVGA is a shadow of its former self. The once venerable Nvidia partner decided to exit the graphics card business in 2022, and the motherboard team eventually left, too. When a company is short-staffed, oversights are bound to happen.

The above is incorrect nonsense. EVGA is still the same great company with a focus on customer service. The company decided to part with Nvidia purely because of the way Nvidia handles themselves. The graphics card and motherboard departments were axed, but none of those people would be working in customer service or the PSU department. To imply they are short staffed and therefore, "oversights are bound to happen," in their customer service or PSU departments is at minimum an unsubstantiated claim, and at worst a random utterance painting the company as irresponsible. Do we really thing all of those graphics card and motherboard folks were going to transition to customer service and PSU engineering roles? Complete hogwash.

 

[JamesJones44]

I ran into a similar issue with a Seasonic PSU, lucky in my case the MB just won't power on and no operational damage was done, but was shocked that swapping the cable on an exact model replacement PSU was the answer.

 

[LabRat 891]

I'd have been livid if this happened to me.
(The worst part was when EVGA asked the user to commit returns fraud upon the manufacturers of their drives)

Glad things (eventually) were corrected...
Hopefully, the data was non-vital or backed up elsewhere.

 

[atomicWAR]

I'd have been livid if this happened to me.
(The worst part was when EVGA asked the user to commit returns fraud upon the manufacturers of their drives)

Glad things (eventually) were corrected...
Hopefully, the data was non-vital or backed up elsewhere.

100% I am running 120TB worth of drives. Incorrect cabling frying all those would be a seriously expensive endeavor for something that would not have been my fault, had I been him. Regardless it is good to see EVGA step-up and do the right thing here.

 

[Sluggotg]

EVGA used to be one of my all time favorite companies. After seeing them Screw over the customer in this case and even suggest he should Lie and try to Defraud the Drive Manufacturers.. they are no longer trustworthy. I know now that if they do that to me, they will not make it right unless the incident goes viral.

I have purchased dozens of Video Cards, Power Supplies etc from them over the years. (and video capture devices, Keyboards, Mice, one mother board, a really cool case and 3 AIO coolers).
Heart Breaking!

 

[thestryker]

The above is incorrect nonsense. EVGA is still the same great company with a focus on customer service. The company decided to part with Nvidia purely because of the way Nvidia handles themselves. The graphics card and motherboard departments were axed, but none of those people would be working in customer service or the PSU department. To imply they are short staffed and therefore, "oversights are bound to happen," in their customer service or PSU departments is at minimum an unsubstantiated claim, and at worst a random utterance painting the company as irresponsible. Do we really thing all of those graphics card and motherboard folks were going to transition to customer service and PSU engineering roles? Complete hogwash.

Those weren't the only two departments to go which is what the video was talking about. The RMA department doesn't exist as it did anymore and the likelihood of the PSU engineers still being around is low. Keep in mind the last PSUs EVGA released all came with a 3 year warranty and weren't sampled to reviewers (these were not low end PSUs either). The company definitely still has the same mindset and the culture hasn't changed, but the reality of losing people and departments can't be ignored.

 

[FoxTread3]

I'd have been livid if this happened to me.
(The worst part was when EVGA asked the user to commit returns fraud upon the manufacturers of their drives)

Glad things (eventually) were corrected...
Hopefully, the data was non-vital or backed up elsewhere.

Please note that the article states that the people did have backups to their data, and only possibly lost work they were doing at the time of the failure.

 

[FoxTread3]

March 31, 2024 - It broke my heart when EVGA stopped selling GPUs, and finding out from this article and comments in the forum. That they have stopped selling motherboards makes me feel even worst. I have been an extremely happy customer of EVGA for decades, because their products have been excellent, and their customer service equally so. Over the years I have had a number of occasions where I had to reach out for assistance to EVGA, because I build my own desktop computers. Regardless of the problem, if it involved their products, they always were able to give me kind, quick and professional assistance. I'll still purchase their PSUs in the future.

 

[ferris1000]

EVGA = Expect Vital Gigabytes Annulled