The above is incorrect nonsense. EVGA is still the same great company with a focus on customer service. The company decided to part with Nvidia purely because of the way Nvidia handles themselves. The graphics card and motherboard departments were axed, but none of those people would be working in customer service or the PSU department. To imply they are short staffed and therefore, "oversights are bound to happen," in their customer service or PSU departments is at minimum an unsubstantiated claim, and at worst a random utterance painting the company as irresponsible. Do we really thing all of those graphics card and motherboard folks were going to transition to customer service and PSU engineering roles? Complete hogwash.