EVGA sent defective GTX1060

[brad_h]

Just the facts as they happened:
I ordered a GTX1060 graphics card directly from EVGA on 12/08/2017. They charged me $219.99 + $17.17 shipping on 12/11/2017. I finally got the card just before Christmas, opened it and could tell immediately it had been repackaged (and a tab bent). Installed it and it was dead. Contacted them the same day.
Note: it takes them forever to respond and never give tracking numbers on things they send you.
By mid January I was plenty pissed they had taken my money a month ago and I still had no working card. I went out and bought another GTX1060 and got my system running that day. 2 days later (1/17/2018) I finally got a replacement card. At this point I didn't need this BS, so I shipped it back to them (unopened) the same day. Contacted them for a refund. On 1/24/2018 they received the unopened card back. I just yesterday (2/15/2018) received my refund after them having my money for over 2 months. They kept $50.17 of my money. No refund on the shipping of the defective product they sent me and a 15% restocking fee.
I am SUPER pissed. I plan on contacting my bank today about filing a formal dispute.
What would you do in this situation?

 

[KiL3MaNjAr0W]

Firstly, don't be pissed on the phone. being a dick doesn't get anyone anywhere and the person on the phone didn't package and send you that card nor waste your time. be polite and professional. secondly you should not have sent anything back with out verification of a refund. Check gpu prices and for resale value and If you can get the card back and make a profit DO IT (that is very likely in today's gpu market)!!!!! otherwise just talk through the situation with them and your bank, thats really all you can do.

 

[Zerk2012]

That is fairly standard to be charge the shipping fee and restock fee.
https://www.evga.com/support/warranty/graphics-cards/